1. Lovehoney Glitches 2017

    1510905810
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3434
    • Joined: 22 Jul 2015

    The deal of the day page says this :o(

    No Deal of the Day Today
    Sorry - there's no Deal of the Day today
    But don't worry, we've got lots of fantastic Special Offers to help you get more pleasure for your pennies! And with free delivery available, you're guaranteed to make your sexy shopping go further at Lovehoney.

    I received a DOTD email and can see the product that is advertised is at a reduced price, you just can't access the product via DOTD page.

    1510908271
    LR2017 [sign in to see picture]
    • Rank: General
    • Posts: 177
    • Joined: 3 Apr 2017

    Hi

    In the Black Friday offer page this item appears at 9.90 pounds

    https://www.lovehoney.co.uk/sale/sexy-lingerie/

    but if you click on it it says 32,99

    https://www.lovehoney.co.uk/product.cfm?p=37773

    It is a pitty, because I was going to buy it.

    1510911173
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2764
    • Joined: 9 Oct 2014

    Couple looking to spice things up wrote:

    The deal of the day page says this :o(

    No Deal of the Day Today
    Sorry - there's no Deal of the Day today
    But don't worry, we've got lots of fantastic Special Offers to help you get more pleasure for your pennies! And with free delivery available, you're guaranteed to make your sexy shopping go further at Lovehoney.

    I received a DOTD email and can see the product that is advertised is at a reduced price, you just can't access the product via DOTD page.

    Heya 

    Thanks for letting us know. Looks like it has been resolved.

    1510911245
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2764
    • Joined: 9 Oct 2014

    LR2017 wrote:

    Hi

    In the Black Friday offer page this item appears at 9.90 pounds

    https://www.lovehoney.co.uk/sale/sexy-lingerie/

    but if you click on it it says 32,99

    https://www.lovehoney.co.uk/product.cfm?p=37773

    It is a pitty, because I was going to buy it.

    Hello

    I think the set up was taking place this morning as this has also been resolved.

    Thanks for letting us know. 

    1510911262
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2764
    • Joined: 9 Oct 2014

    squishlet wrote:

    Now sorted - although lh was added to my list of approved sites, sky didn't love you! Have now changed my sky settings and can view OK.

    Glad to hear you got it sorted yes

    1510911331
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2764
    • Joined: 9 Oct 2014

    I Am Here wrote:

    There is a problem with the tracking url in the automatic dispatch notification emails for order sent to Germany via dhl for a long time. I hope the included example urls are not automatically removed.

    DHL has changed the format ot the URL and the emails with the topic “Your Lovehoney order (XXXXXXXX) has been dispatched” contain URLs of the old format.

    Example old format (broken): www.dhl.de/de/privatkunden.html?AWB=123456789012

    Example new format (working): nolp.dhl.de/nextt-online-public/set_identcodes.do?lang=de&idc=123456789012

    The old format links lead to a page that has an input box for the tracking number, while the new format links lead to the tracking information of the parcel.

    It's not a serious issue, but it is an annoyance - especially on a mobile browser.

    Hello, how annoying! 

    Please, can you get in contact with our customer care team regarding this issue? I believe they may be aware of it and will be able to assist. 

    https://www.lovehoney.co.uk/help/contact-us/

    Thank you 

    1511073539
    squiddie [sign in to see picture]
    • Rank: Brigadier
    • Posts: 25
    • Joined: 16 Jan 2013

    I hope this is the right place to post this (please move or delete if it’s not).

    When viewing product pages on my iPhone or iPad, if that item happens to be part of one or or more promotions then the purple information banner covers up a portion of the product image. Even when changing to other images or when zooming it remains in the way. Could the promotion information banner perhaps be placed above the image box? I realise this sounds more like a design issue, but I’m visually impaired and rely on the images and am hampered especially when a product is in 2 or 3 promotions at once.

    Thanks
    Natt

    1511353745
    Delboy1991 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1969
    • Joined: 30 Jan 2013

    squiddie wrote:

    I hope this is the right place to post this (please move or delete if it’s not).

    When viewing product pages on my iPhone or iPad, if that item happens to be part of one or or more promotions then the purple information banner covers up a portion of the product image. Even when changing to other images or when zooming it remains in the way. Could the promotion information banner perhaps be placed above the image box? I realise this sounds more like a design issue, but I’m visually impaired and rely on the images and am hampered especially when a product is in 2 or 3 promotions at once.

    Thanks
    Natt

    I'm having this problem too.. e.g. this item https://www.lovehoney.co.uk/product.cfm?p=31581 I am hardly able to see any of the picture. 😭
    1512422108
    I Am Here [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 13
    • Joined: 6 Aug 2013

    The wrong DHL tracking link problem persists (or at least it did on the 27th).

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