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  1. Secret Tester's FAQ

    1502374126
    Bunnieshole [sign in to see picture]
    • Rank: Brigadier
    • Posts: 38
    • Joined: 22 Dec 2016

    Just an additional prompt to where to post the reveiw as i normally review directly from the product page and so was a little lost until redirected in reply to my emailled review. Apart from that...I love your company, wow you are so good! Thank you so much you are so much more then just another company and i feel so much more then just another faceless customer.

    1502375297
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 742
    • Joined: 9 Oct 2005

    Hey bunnies, when you receive the item to review you get a small link under your "account" on the website with items to review. These are then checked and logged by Leanne and the team and when the item goes live you should see the review. Hopefully that clears it all up!

    1502375744
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    LIL_KNOWN69 wrote:

    Hey bunnies, when you receive the item to review you get a small link under your "account" on the website with items to review. These are then checked and logged by Leanne and the team and when the item goes live you should see the review. Hopefully that clears it all up!

    This and we also email to advise on how/where to review at the time of sending the tester :) 

    I understand many people don't read the full email in all the excitement of getting the tester so we have these FAQs 

    The product page link does not work, where can I review this?

    The product page will not work until it is live. You can review with the 'write my review' link in your account and if there isn't one then use the standard review link : https://www.lovehoney.co.uk/community/reviews/write-a-review.html

    1502479310
    Magicx [sign in to see picture]
    • Rank: Major
    • Posts: 13
    • Joined: 3 Jun 2009

    Read again and understood. X

    1502631501
    Kevkris [sign in to see picture]
    • Rank: Colonel
    • Posts: 145
    • Joined: 29 Oct 2016

    Hi..do many males sex toys come up for testing or is mainly toys for females ?

    1502870155
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    Kevkris wrote:

    Hi..do many males sex toys come up for testing or is mainly toys for females ?

    Yes, many male toys do. 

    Depends on what needs reviewing and what is launching 

    1502875082
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 742
    • Joined: 9 Oct 2005

    Ah Leanne is back! Feels like ages since you last posted ha.

    1502875613
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    Yes, it has been a while, been busy getting my qualification in Sexual Happiness. 

    College has drained me lol 

    1502876503
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1531
    • Joined: 9 Oct 2012

    I would have thought you know more than most about that subject Leanne!

    1502879149
    LIL_KNOWN69 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 742
    • Joined: 9 Oct 2005

    College and work is a killer, I remember them days well ha. Where do I sign up for that course? Sounds amazing! Haha glad you r back anyways even if your exhausted

    1504255533
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    Lovehoney - Leanne wrote:

    Hello there

    So as we are posting for more regular testers that are secret I thought a little FAQ may help.

    When will the product be sent?

    Sometimes on the same day as receiving the 'you have been selected email'. Sometimes I find reviewers ready for the samples to come in.  I will always mention if the samples are not ready yet in the posting thread. So if this has been mentioned please expect the item within a month. A dispatch email shall be sent via me or the warehouse on dispatch.

    Why is my review order showing as cancelled?

    I set the order up in the account for review chaser purposes, I then manually send the item to you :) Unless I have made a mistake and in this case, I will email haha!

    Where can I see the product description?

    You can’t. The item is not live so we do not have that access to give you. If there are special instructions they will be included in the parcel.

    Have you got my review, could you email me to say you got it?Please give 72 working hours to allow us time to edit reviews to go live. Once a review is edited to go live you will receive an email. Please be patient. If you still don't have an email after 72 hours please contact me or Customer Care. 

    What is the RRP?

    Occasionally we know this but not always, so if I can give the RRP I certainly will on the letter that arrives with the secret tester. I can never give an exact RRP as this isn’t always shared until it is due to go live. If you do not have the RRP please continue the review without this.

    The product page link does not work, where can I review this?

    The product page will not work until it is live. You can review with the 'write my review' link in your account and if there isn't one then use the standard review llink:https://www.lovehoney.co.uk/community/reviews/write-a-review.html

    My review says it is live but the link will not work?

    It will not work until the product goes live, as soon as it shows on the site so will your review.

    How can I be selected for a secret item?

    They are from forum posts that crop up stating REVIEW in the title. You need to pop your name to the list by commenting with the item name you wish to be considered for. Live reviews are a requirement and typically I look for people that have had an item from the tester list before. Please also make sure all the questionnaires are completed, this way you may get a super secret email to review for us.

    When does my review need to be in?

    1 month, unless I state otherwise on the thread and email. Some secret items do require a quick turnaround. The deadline if sooner, will be stated on the forum or in the invitation email so please read the details in full before committing. The deadline DOES NOT include shipping. If there are delays in receiving your parcel (super rare) do let me know ASAP.

    Am I Blacklisted, I haven't received a tester recently? Do I have a black mark against my name?

    I have started emailing warnings for testers, much like rule breaking in the forum. This can be due to not keeping to the T & Cs eg: sharing details of an item that is not yet live on the site. However we are not obliged to send warnings, so this will not always happen. If you have stuck to the T &Cs, deadlines and are not receiving chaser emails it is safe to say you are ok and it is simply that you have not been suited to some recent testers. Please do remember it is a privilege and not a right.

    Reasons you will receive a 'black mark': Sharing data that is not yet shareable, Constant chasers being sent, No email communication to chasers, Quality of reviews has decreased- we may think you need a break from testers, Whistleblowing via social media in regards to LH- we need to trust our reviewers especially as we are sending not yet released items. If you think: ah yes this rings a bell you may have a black mark - sorry.

    YOU WILL NOT BE BLACKLISTED FOR RECEIVING THE ODD CHASER EMAIL. If you do have any issues/ need a break please simply email me: community@lovehoney.co.uk

    Do we take the amount of forum activity by a member into consideration when selecting testers?

    The short answer is no.

    Message count does not contribute towards becoming a tester. We do state:  "If we feel that your reviews are well written, honest and informative and you have contributed positively to the forums". This is nothing to do with the amount of activity.  

    The forum activity gives us an insight into the tester's likes and dislikes so certainly by positively contributing it can help be selected for the right item but it certainly won't stop you ever being selected.  

    Can I share details of my secret item on this forum? 

    No.  This includes images.  They are secret testers until they potentially go live. Failure to keep them hush can result in removal from the tester programme. If you have a question about secret testers please contact customer care. 

    My tester is faulty, shall I just review it?

    No, if it is faulty that means you can not review it as the tester reviews are for use, fit, feel etc. If you are unfortunate enough to have a faulty tester piece please contact Customer Care stating you have a faulty tester. If you wish to contact me you can do so too. 

    Any questions I may have missed, post below and I will add them ...

    1504270079
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    I really need to stress the importance of letting me know if you think you may not hit the review deadline.

    We rely on these deadlines for product launches, so if I am aware of delays I can inform other departments. 

    If no communication is given it can result in blacklisting and removal from the tester list. 

    Please guys, keep us in the loop!

    1504519028
    Kirstyandmark [sign in to see picture]
    • Rank: Major
    • Posts: 51
    • Joined: 5 Jun 2017

    Just doing mines the now Leanne got a little confused as to where I was going lol xx

    1504555111
    xxxbumpioxxx [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 4
    • Joined: 5 Jun 2016

    Hi. So how does one become a tester. 🙂

    1504556145
    Tazzy84red [sign in to see picture]
    • Rank: Colonel
    • Posts: 291
    • Joined: 18 Aug 2017

    Read and understood

    1504601147
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    xxxbumpioxxx wrote:

    Hi. So how does one become a tester. 🙂

    There is a whole thread on that subject here:

    https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1577025-reviewing-for-lovehoney-all-you-need-to/

    smiley

    1504605879
    Lullabybabe017 [sign in to see picture]
    • Rank: General
    • Posts: 490
    • Joined: 1 Aug 2011

    Read and understood, all my testing reviews have been done thoroughly and on time in the past and cover every area imaginable. Haven't test run anything for ages so hoping my list gets looked at soon. Fingers crossed

    1504606260
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2294
    • Joined: 9 Oct 2014

    KarlsGirl78 wrote:

    Read and understood, all my testing reviews have been done thoroughly and on time in the past and cover every area imaginable. Haven't test run anything for ages so hoping my list gets looked at soon. Fingers crossed

    Your tester list is too long, I will never be able to send you anything with that many on your list. 

    Please make sure it is all relevant items from the weekly lists: https://www.lovehoney.co.uk/community/testers/

    All info is detailed here: https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1577025-reviewing-for-lovehoney-all-you-need-to/

    1504736017
    Believeme [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 13
    • Joined: 18 Aug 2017

    Thank Leanne you've just answered a lot of questions I was unsure about,x.

    1505433931
    TandG [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 61
    • Joined: 6 Dec 2016

    Thank you Leanne, it all makes perfect sense.

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