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  1. Secret Tester's FAQ

    1496775160
    NaughtyNerd [sign in to see picture]
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    Lovehoney - Leanne wrote:

    Howdy- again

    I just wanted to clarify a recent question that has cropped up.

    Do we take the amount of forum activity by a member into consideration when selecting testers? The short answer is no.

    Message count does not contribute towards becoming a tester. We do state: "If we feel that your reviews are well written, honest and informative and you have contributed positively to the forums". This is nothing to do with the amount of activity.

    The forum activity gives us an insight into the tester's likes and dislikes so certainly by positively contributing it can help be selected for the right item but it certain won't stop you ever being selected.

    What do we look at? Tester list & wishlists, Purchase History, Reviews - if you can write, and are a positive ambassador for Lovehoney - mentioned before whistleblowing can be damaging as we need to trust testers. Everything else is a bonus from our POV well and for yours. Such as the Q and A posts that crop up from me - If you answer them there are chances to be selected for suitable items. EG - Lingerie measurements.

    Hi Leanne, what do you mean by Whistleblowing is damaging? Do you mean that if i report someone it goes against my chances of secret testing?

    1496775624
    bondagegod [sign in to see picture]
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    I think she means where it says in the e-mail with secret testers not to mention it on the forums or social media.

    1496781337
    AlyBlue [sign in to see picture]
    • Rank: Brigadier
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    • Joined: 30 Dec 2016

    bondagegod wrote:

    I think she means where it says in the e-mail with secret testers not to mention it on the forums or social media.

    Yep, If its a secret tester...keep it secret :)

    1496786167
    RosyCheek [sign in to see picture]
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    • Joined: 11 Apr 2016

    AlyBlue wrote:

    bondagegod wrote:

    I think she means where it says in the e-mail with secret testers not to mention it on the forums or social media.

    Yep, If its a secret tester...keep it secret :)

    I would also think it would be negativity towards Lovehoney. Complaining publicly about Lovehoney, their testers and Tester selection methods would void any trust.
    1496787079
    NaughtyNerd [sign in to see picture]
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    • Joined: 16 Aug 2016

    I understand your points however whistleblowing is the act of exposing some wrongdoing. Failure to keep a secret tester a secret is not an act of whistleblowing which is why i asked for clarification.

    1496817478
    bondagegod [sign in to see picture]
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    No problem naughty nerd that was my take on what Leanne meant. I'm sure she will leave a comment later to clarify this.

    1496820859
    NaughtyNerd [sign in to see picture]
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    Ta BondageGod. My interpretation seemed a little odd so i was sure that wasn't what was meant but as someone who has report someone on the forum for wrongdoing i wanted to check 🙂

    1496821808
    bondagegod [sign in to see picture]
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    It always safer to check naughty nerd just to be sure.

    1496823386
    Lovehoney - Leanne [sign in to see picture]
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    • Joined: 9 Oct 2014

    Hey. 

    More info on page one: 

    Reasons you will receive a 'black mark': Sharing data that is not yet shareable, Constant chasers being sent, No email communication to chasers, Quality of reviews has decreased- we may think you need a break from testers, Whistleblowing via social media in regards to LH- we need to trust our reviewers especially as we are sending not yet released items. If you think: ah yes this rings a bell you may have a black mark - sorry.

    So what I mean is engaging in false or incriminating accusations, sharing of protected data after receiving a non-disclosure email.

    Hope this helps clarify.

    1496840491
    TryingNewThings92 [sign in to see picture]
    • Rank: Captain
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    • Joined: 8 Jun 2015

    How long can it take before being selected to try the first product?

    1496840963
    Lovehoney - Leanne [sign in to see picture]
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    • Joined: 9 Oct 2014

    TryingNewThings92 wrote:

    How long can it take before being selected to try the first product?

    There is no time frame as it is not a guaranteed situation. Mant factors are taken into consideration

    Take a look at this thread: 

    https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1577025-reviewing-for-lovehoney-all-you-need-to/

    It has all you need to know :) 

    1496844499
    TryingNewThings92 [sign in to see picture]
    • Rank: Captain
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    • Joined: 8 Jun 2015

    Lovehoney - Leanne wrote:

    TryingNewThings92 wrote:

    How long can it take before being selected to try the first product?

    There is no time frame as it is not a guaranteed situation. Mant factors are taken into consideration

    Take a look at this thread:

    https://www.lovehoney.co.uk/community/forums/inside-lovehoney/1577025-reviewing-for-lovehoney-all-you-need-to/

    It has all you need to know :)

    Thank you for the helpful information and for getting back to me so quickly!

    I've purchased a few times before but never dived in and used forums etc, so still pretty new to me. :D

    1496876597
    Webcam girl tester [sign in to see picture]
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    • Joined: 1 Jun 2017

    Thanks for the advice :-) I am new here and this has helped me understand further. Very much looking forward to be a tester

    1500291721
    Lovehoney - Leanne [sign in to see picture]
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    Lovehoney - Leanne wrote:

    Hello there

    So as we are posting for more regular testers that are secret I thought a little FAQ may help.

    When will the product be sent?

    Sometimes on the same day as receiving the 'you have been selected email'. Sometimes I find reviewers ready for the samples to come in.  I will always mention if the samples are not ready yet in the posting thread. So if this has been mentioned please expect the item within a month. A dispatch email shall be sent via me or the warehouse on dispatch.

    Why is my review order showing as cancelled?

    I set the order up in the account for review chaser purposes, I then manually send the item to you :) Unless I have made a mistake and in this case, I will email haha!

    Where can I see the product description?

    You can’t. The item is not live so we do not have that access to give you. If there are special instructions they will be included in the parcel.

    What is the RRP?

    Occasionally we know this but not always, so if I can give the RRP I certainly will on the letter that arrives with the secret tester. I can never give an exact RRP as this isn’t always shared until it is due to go live. If you do not have the RRP please continue the review without this.

    The product page link does not work, where can I review this?

    The product page will not work until it is live. Always use the review link in this case.

    My review says it is live but the link will not work?

    It will not work until the product goes live, as soon as it shows on the site so will your review.

    How can I be selected for a secret item?

    They are from forum posts that crop up stating REVIEW in the title. You need to pop your name to the list by commenting with the item name you wish to be considered for. Live reviews are a requirement and typically I look for people that have had an item from the tester list before. Please also make sure all the questionnaires are completed, this way you may get a super secret email to review for us.

    When does my review need to be in?


    1 month, unless I state otherwise on the thread and email. Some secret items do require a quick turnaround. The deadline if sooner, will be stated on the forum or in the invitation email so please read the details in full before committing. The deadline DOES NOT include shipping. If there are delays in receiving your parcel (super rare) do let me know ASAP.

    Am I Blacklisted, I haven't received a tester recently? Do I have a black mark against my name?

    I have started emailing warnings for testers, much like rule breaking in the forum. This can be due to not keeping to the T & Cs eg: sharing details of an item that is not yet live on the site. However we are not obliged to send warnings, so this will not always happen. If you have stuck to the T &Cs, deadlines and are not receiving chaser emails it is safe to say you are ok and it is simply that you have not been suited to some recent testers. Please do remember it is a privilege and not a right.

    Reasons you will receive a 'black mark': Sharing data that is not yet shareable, Constant chasers being sent, No email communication to chasers, Quality of reviews has decreased- we may think you need a break from testers, Whistleblowing via social media in regards to LH- we need to trust our reviewers especially as we are sending not yet released items. If you think: ah yes this rings a bell you may have a black mark - sorry.

    YOU WILL NOT BE BLACKLISTED FOR RECEIVING THE ODD CHASER EMAIL. If you do have any issues/ need a break please simply email me: community@lovehoney.co.uk

    Do we take the amount of forum activity by a member into consideration when selecting testers?

    The short answer is no.

    Message count does not contribute towards becoming a tester. We do state:  "If we feel that your reviews are well written, honest and informative and you have contributed positively to the forums". This is nothing to do with the amount of activity.  

    The forum activity gives us an insight into the tester's likes and dislikes so certainly by positively contributing it can help be selected for the right item but it certain won't stop you ever being selected.  

    Can I share details of my item on this forum? 

    No.  This includes images.  They are secret testers until they potentially go live. Failure to keep them hush hush can result in removal from the tester programme. If you have a question about secret testers please contact customer care. 

    This is the disclaimer you will see on the review threads: 

    **PLEASE DO NOT POST OR SHARE THESE ITEMS ON ANY FORMS OF SOCIAL MEDIA, BLOGS, FORUM AND SO ON, AS THESE ARE SECRET TESTERS.THIS INCLUDES IMAGES AND PRODUCT NAME****

    Any questions I may have missed , post below and I will add them ...

    **BUMP** 

    1500295311
    LIL_KNOWN69 [sign in to see picture]
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    All this talk about whistleblowers just makes it seem even more exciting and secret. Simple terms if your lucky to be picked only discuss with Leanne or one of the official LH team members. Hope I get picked! Leanne I was going to ask if the toys have obviously been tested for safety or will they litterally be a plain base of a product yet to come?

    1500295553
    Lovehoney - Leanne [sign in to see picture]
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    LIL_KNOWN69 wrote:

    Leanne I was going to ask if the toys have obviously been tested for safety or will they litterally be a plain base of a product yet to come?

    All tested for safety. Some are prototypes, others are final samples it all varies :) 

    1500299279
    LIL_KNOWN69 [sign in to see picture]
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    Thanks for the clarification, I would love a tour of the lovehoney lab where all these amazing little inventions are made. Can imagine it's like something out of a dr Seuss book with all sorts of things flying through the air and puffs of smoke lingering haha

    1502270419
    Aims85 [sign in to see picture]
    • Rank: Colonel
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    • Joined: 14 Dec 2016

    Wow all sounds very exciting.. I've done secret testing before...beauty industry though so a bit different....always so much fun testing but keeping quiet 😀

    1502301345
    Dulce [sign in to see picture]
    • Rank: Lieutenant Colonel
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    • Joined: 7 Jun 2015

    This is good information for insiders to know.
    I have experience ansering surveys in product testing for other industries.
    Personally it just makes sense to keep it secret especially when you get to be the first to try something that might be "the next big thing" it really is a privelege. No pun intended here lol.

    I dont mind making reviews for items here because I dont tell this to anybody who knows me, sure I'll buy a toy and lube for someones birthday or batchellorette party but I usually say its for laughs and give them another "real" gift. Im really giving them 2 gifts but they dont have to know Im also wishing them a happy love life ;)

    1502322647
    Bigjason [sign in to see picture]
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    Leanne, I have read and understand everything you have posted, loud and clear.

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