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  1. what has happened to my loyalty points??

    1435665882
    john69 [sign in to see picture]
    • Rank: Major General
    • Posts: 386
    • Joined: 2 Dec 2014

    Opened my account some minutes ago and got the message that I don't have any loyalty points!!! Yesterday there were over 7 000.

    What has happened?

    1435666174
    PrincessSparkle [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 576
    • Joined: 18 Jan 2014

    Give it time, they've broke the site updating it.

    Check out the ''Exciting News'' thread on Oh! Points for details :)

    1435666310
    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2112
    • Joined: 22 Apr 2014

    john69 wrote:

    Opened my account some minutes ago and got the message that I don't have any loyalty points!!! Yesterday there were over 7 000.

    What has happened?

    Have you tried clicking on "View Oh! Points History"? My Oh! points no longer show under my account, but when I click on that tab they're still there. :)

    1435666433
    mysteron [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 7159
    • Joined: 7 Jan 2014

    john69 wrote:

    Opened my account some minutes ago and got the message that I don't have any loyalty points!!! Yesterday there were over 7 000.

    What has happened?

    John -Just go into your account . Look for your OH history. Then click on that. It will say something like 7000 points transferred on 30th June .

    1435667243
    GeekyEleanor [sign in to see picture]
    • Rank: General
    • Posts: 299
    • Joined: 22 Nov 2014

    Just checked mine out of curiosity and... I had like 3000 something Oh Points and now I have only 210 or something, even clicking on the Oh Point History. Something's not exactly right.

    1435669048
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2158
    • Joined: 30 Nov 2012

    Hey all 

    With points being currency specific now, you'll need to log into the website where you earned the points to see your balance.

    So john69, I can see your points were earned on .eu. Log in there and you'll see all of your points, ready for spending on your preferred site. 

    And GeekyEleanor - yours are split between .co.uk and .eu. so again, if you log into the relevant site, you'll see your points. 

    1435669206
    GeekyEleanor [sign in to see picture]
    • Rank: General
    • Posts: 299
    • Joined: 22 Nov 2014

    Thanks Jess! Didn't know they were currency specific, I usually log in to the UK site because of the community so I didn't think about checking on the EU site. 

    1435671380
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2158
    • Joined: 30 Nov 2012

    GeekyEleanor wrote:

    Thanks Jess! Didn't know they were currency specific, I usually log in to the UK site because of the community so I didn't think about checking on the EU site. 

    Hopefully, during the next phase of updates, you'll be able to access the community from any site, but for the time being you may have to shop on one site, and chat on the other. Sorry! 

    1435671595
    GeekyEleanor [sign in to see picture]
    • Rank: General
    • Posts: 299
    • Joined: 22 Nov 2014

    The day it will happen, I'll be a very happy forum member, but now that I know this tiny detail, I'll make sure to remember that. Thanks again.

    1435676376
    LittleSwitchBitch [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2026
    • Joined: 21 Mar 2013

    What about me Jess? I only use the UK site... Mine aren't visible x

    1435676874
    LittleSwitchBitch [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2026
    • Joined: 21 Mar 2013

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx
    1435677462
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2158
    • Joined: 30 Nov 2012

    LittleSwitchBitch wrote:

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx

    Hmmm... I thought that points were being defaulted to your preferred site, however it looks like it's been done based on your address... 

    Points are only spendable on the site they're allocated to, so if your points are on the EU site, that's where they need to be spent, technically.

    I'll investigate further...

    1435677720
    LittleSwitchBitch [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2026
    • Joined: 21 Mar 2013

    Lovehoney - Jess wrote:

    LittleSwitchBitch wrote:

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx

    Hmmm... I thought that points were being defaulted to your preferred site, however it looks like it's been done based on your address...

    Points are only spendable on the site they're allocated to, so if your points are on the EU site, that's where they need to be spent, technically.

    I'll investigate further...

    :( please do, I'd prefer them on UK site.... Thanks Jess x 😘
    1435677918
    PurpleHeart [sign in to see picture]
    • Rank: General
    • Posts: 444
    • Joined: 29 Sep 2014

    Lovehoney - Jess wrote:

    LittleSwitchBitch wrote:

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx

    Hmmm... I thought that points were being defaulted to your preferred site, however it looks like it's been done based on your address...

    Points are only spendable on the site they're allocated to, so if your points are on the EU site, that's where they need to be spent, technically.

    I'll investigate further...

    If that helps, my default address is in the eu too, but I do have a uk one added as well and my points are on the uk site :).
    1435678266
    LittleSwitchBitch [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2026
    • Joined: 21 Mar 2013

    PurpleHeart wrote:

    Lovehoney - Jess wrote:

    LittleSwitchBitch wrote:

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx

    Hmmm... I thought that points were being defaulted to your preferred site, however it looks like it's been done based on your address...

    Points are only spendable on the site they're allocated to, so if your points are on the EU site, that's where they need to be spent, technically.

    I'll investigate further...

    If that helps, my default address is in the eu too, but I do have a uk one added as well and my points are on the uk site :).
    Maybe I might do this too if something else isn't resolved, thanks lovely x ❤
    1435678997
    john69 [sign in to see picture]
    • Rank: Major General
    • Posts: 386
    • Joined: 2 Dec 2014

    Thanks for the information Jess, looking forward to come into the community from the eu site, so I don't have to switch between the two of them.

    1435700155
    Briona87 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1052
    • Joined: 29 Jun 2014

    Lovehoney - Jess wrote:

    LittleSwitchBitch wrote:

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx

    Hmmm... I thought that points were being defaulted to your preferred site, however it looks like it's been done based on your address...

    Points are only spendable on the site they're allocated to, so if your points are on the EU site, that's where they need to be spent, technically.

    I'll investigate further...

    So... having read some of the replies posted by other forum members, it seems to me that if your home country's currency is a Euro, your points will be transferred to the .eu website?? That seems to have happened to LSB in Ireland and, presumably, to PurpleHeart in an unknown EU country, john69 in Spain, and, partially (that is even more odd), to GeekyEleanor in Italy.

    And if you are a EU citizen whose home country has not yet switched to the Euro, your points stay allocated to your .co.uk account (seems to be my case in the Czech Rep)?

    1435709035

    [suspended user]

    suspended user
    • Rank: General
    • Posts: 1257
    • Joined: 4 Dec 2013

    Hm... not happy. I got allocated my latest order's points on the UK site, and all my previous ones transferred to the EU whilst on the .eu I only ever made one order so far. My points derive from orders both from .co.uk and .com, in at least 3 currencies (GBP; USD; EUR). I do not want to switch to the .eu site, for several reasons (lack of special offers & vouchers, but also price differences to name the most important ones), at least for now. And this way it kind of feels like you’re obligating me to shop from there, sayin’ “sorry, hun, you’re not welcome here anymore”…

    I do live in a euro-zone country now, but that will (thankfully) change in less than two months. So then my new address will be in an EU country with its own currency. If Briona is right, in this situation you let people’s points stay on the .uk site. What confusion!

    Well, I’d like to suggest, if I may, to link the Oh! Points one has to all the websites (similar to the order history which allowed me to see even my Bluebella and hennightHQ orders logging in to my account at Lovehoney.co.uk). This way one would still have the choice of buying from where he/she wishes to, and would still have the option of using their points for the purchase. At the very least, I’d like to keep mine on the UK site for now, please.

    And again, I much preferred the UK site with currency options. I get the whole “market expansion thingy”, but administration was just simpler that way. I’m afraid Lovehoney is testing its customers’ hard limits...

    1435711607
    Briona87 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1052
    • Joined: 29 Jun 2014

    era wrote:

    Hm... not happy. I got allocated my latest order's points on the UK site, and all my previous ones transferred to the EU whilst on the .eu I only ever made one order so far. My points derive from orders both from .co.uk and .com, in at least 3 currencies (GBP; USD; EUR). I do not want to switch to the .eu site, for several reasons (lack of special offers & vouchers, but also price differences to name the most important ones), at least for now. And this way it kind of feels like you’re obligating me to shop from there, sayin’ “sorry, hun, you’re not welcome here anymore”…

    I do live in a euro-zone country now, but that will (thankfully) change in less than two months. So then my new address will be in an EU country with its own currency. If Briona is right, in this situation you let people’s points stay on the .uk site. What confusion!

    Well, I’d like to suggest, if I may, to link the Oh! Points one has to all the websites (similar to the order history which allowed me to see even my Bluebella and hennightHQ orders logging in to my account at Lovehoney.co.uk). This way one would still have the choice of buying from where he/she wishes to, and would still have the option of using their points for the purchase. At the very least, I’d like to keep mine on the UK site for now, please.

    And again, I much preferred the UK site with currency options. I get the whole “market expansion thingy”, but administration was just simpler that way. I’m afraid Lovehoney is testing its customers’ hard limits...

    I may be wrong, era, I am just trying to figure out what the new Oh!Points means for us, international customers, and this is the most believable theory I have managed to come up with at the moment...

    1435742991
    GeekyEleanor [sign in to see picture]
    • Rank: General
    • Posts: 299
    • Joined: 22 Nov 2014

    Briona87 wrote:

    Lovehoney - Jess wrote:

    LittleSwitchBitch wrote:

    LittleSwitchBitch wrote:

    What about me Jess? I only use the UK site... Mine aren't visible x

    Mine are also visible on eu site... I'm not keen on eu site as the dotd offer doesn't come up on it... Will I still be able to use my points on the UK site.... Xx

    Hmmm... I thought that points were being defaulted to your preferred site, however it looks like it's been done based on your address...

    Points are only spendable on the site they're allocated to, so if your points are on the EU site, that's where they need to be spent, technically.

    I'll investigate further...

    So... having read some of the replies posted by other forum members, it seems to me that if your home country's currency is a Euro, your points will be transferred to the .eu website?? That seems to have happened to LSB in Ireland and, presumably, to PurpleHeart in an unknown EU country, john69 in Spain, and, partially (that is even more odd), to GeekyEleanor in Italy.

    And if you are a EU citizen whose home country has not yet switched to the Euro, your points stay allocated to your .co.uk account (seems to be my case in the Czech Rep)?

    The fact that I have 210 points on the UK site and 3700 on the EU site is odd indeed. Oh well...

    Thread closed

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