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  1. Customer service

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    naughtywildfun90 [sign in to see picture]
    • Rank: Major General
    • Posts: 375
    • Joined: 14 Mar 2012

    I would just like to praise your customer services. I tried to return an item today and I can honestly say I've never received better customer service for anything!
    You're an amazing team, thank you for what you're doing. Keep doing it xx

    1433536053

    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 2395
    • Joined: 25 Apr 2013

    100% agree lovehoney gets a massive 👍🏼 from me.

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    LilHorror [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 843
    • Joined: 18 Apr 2014

    Amazing as always! :)

    1433538150
    Char99 [sign in to see picture]
    • Rank: Major General
    • Posts: 185
    • Joined: 9 Mar 2015

    Agreed, I returned two items from two separate orders, all processed and refunded in a few days. Fab service 👍🏻

    1433693836
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2775
    • Joined: 9 Oct 2014

    Thank you for the awesome feedaback ! 

    It is great to hear such nice things :) and thank you all ! 

    heart

    1433695929
    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3410
    • Joined: 11 Jun 2012

    Simply the best customer service ever to exist. That's why I love Lovehoney.

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    HappilyExperimenting [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1632
    • Joined: 14 Feb 2012

    Swapped a lingerie item as the style didn't quite suit me, new item was here within two days! Excellent service lh! 👍

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    Secretty [sign in to see picture]
    • Rank: Major General
    • Posts: 113
    • Joined: 27 Mar 2015

    Made an order with the site and forgot to add the deal of the week item to it. Sent in a message. Within 20 minutes, the item was in my order.

    You guys are truly fantastic. Will be sending a positive email to the customer service staff as well so they know!

    1433752103
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1565
    • Joined: 21 Apr 2014

    I've never encountered customer service like lovehoney. They really go the extra mile!

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    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2516
    • Joined: 30 Nov 2012

    Ink and Kink wrote:

    I've never encountered customer service like lovehoney. They really go the extra mile!

    We prefer the term "the extra inch"! wink cheeky

    Thank you everyone!! It's a pleasure to be of service to such wonderful customers! ^_^ 

    I'll pass your feedback onto the Customer Care team - it'll make their day :) 

    1433763647
    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2092
    • Joined: 22 Apr 2014

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys

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    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2516
    • Joined: 30 Nov 2012

    Boogaloo wrote:

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys 

    Ah that's fab - so glad we could get to the bottom of it for you. 

    You're review is being looked at as we speak - sorry for the delay in publishing it!

    I believe you spoke with Michael earlier, so I'll pass your lovely feedback on to him. He'll be chuffed! 

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    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2092
    • Joined: 22 Apr 2014

    Lovehoney - Jess wrote:

    Boogaloo wrote:

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys

    Ah that's fab - so glad we could get to the bottom of it for you.

    You're review is being looked at as we speak - sorry for the delay in publishing it!

    I believe you spoke with Michael earlier, so I'll pass your lovely feedback on to him. He'll be chuffed!

    Not a problem - because I submitted it when it was an unlisted product I was worried it might have got lost, I do have a back up copy just in case :)

    Thanks so much!

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    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1565
    • Joined: 21 Apr 2014

    I'd like to thank the lovely David at Lovehoney! I sent him a few images of a problem with one of my toys and he refunded it to me! Such a great bunch of people. Will be buying the things I wanted in the first place as soon as that money comes in! So excited.

    Thankyou lovehoney! Thank you David!

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    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1565
    • Joined: 21 Apr 2014

    Lovehoney - WelshDave wrote:

    Hi Ink and Kink,

    Thank you for your kind words. I'm glad we were able to help!

    Please do let us know if you have any other questions.

    I will! You're a real beauty! Thankyou! Oh my OH my! You're "Welsh dave" I CAN TELL YOU THAT I'D LOVE TO CUTCH ALL YOU GUYS AT LOVEHONEY and you will know what i mean! Life is good.

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