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  1. Returns

    Dubliner [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 10
    • Joined: 26 Apr 2014

    Been a loyal LH customer for a while now and had to do my first return last week (fit was terrible, huge on the body and tiny on the boobs)
    Really shocked today to get an email telling me to return the free gift (can't do as it was used before the lingerie was tried on) or pay £10 for it.

    There was another item on the order I didn't return (it didn't quite reach the amount needed for the free gift on it's own) and I've been a loyal customer with no previous returns, not to mention that this was the first time I ever managed to remember to click on deal of the week.

    With having to pay for an item I never wanted anyway and the return postage from Ireland, I may as well have kept the badly fitting basque!

    If I had returned the full order or had a history of returns I'd understand but I'm down money on the item I didn't want and international postage and it just seems like a rubbish way to treat a (now formerly) loyal customer.

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