Here at Lovehoney, we know that customer care is crucial, both for a business to flourish and for customers to return and repeat their shopping experience with us.
This not only means giving you the best online shopping experience, but also includes what happens after you make your order.
A large part of our job is ensuring your goods get to you as quickly and efficiently as possible. The anticipation of receiving our products means that it is even more essential that it gets to you on time.
It also goes without saying that we use a reliable delivery service to ensure your goodies reach you and only you… nobody wants to be that friendly with their neighbour or postman do they?!
So, to combat any worries and issues in the delivery department, we've outlined your delivery options to make sure that this obligatory part of your order process is as smooth as butter!
I used to think that as a seasoned Lovehoney staff member, I’d seen it all. Oh boy, was I wrong.
These days you can buy a luxury, high-tech sex toy easily and for a brilliant price. However, when the new Nalone range was put on my desk I knew I was dealing with something extra special.
The minute it went live I had to shout about it and explain what it is that makes these toys so different.
So why is it so amazing? Well, we’re talking voice-activation technology, touch and heat-sensitive vibrations and even wireless electrosex functions. This range excited me before I even started to think about the fact that it’s all rechargeable, made from high-quality silicone and comes in gift-ready packaging.
This range is interactive, responsive and intuitive. Each item has its own unique features, whilst remaining consistent to the brand, which is classy and elegant. Quite simply, it’s the next level of sex toy tech, and it’s genius!
Looking for chic and affordable lingerie to bring a breath of fresh air to your sex life?
As one of the most loved brands for sale at Lovehoney, you're sure to find what you want with iCollection.
There's nothing like a new sexy outfit to help you feel confident and sexy, and iCollection's vast range of flattering chemises, stylish basques and lacy underthings has something to suit everyone.
Whether you prefer basic black babydolls or more adventurous sheer bodystockings, you're sure to find a flattering and sexy bedroom outfit to help you look, and feel, your best.
With items available in both regular and plus size, iCollection lingerie is designed to celebrate your curves.
Below, we've selected six key pieces to create a ravishing lingerie collection that keeps all bases covered.
Which are your favourite pieces from the iCollection range?
These days technology is advancing at lightning speeds. Making tech sexy and sex techy is always part of the equation.
As soon as they invented a 3D printer people began scanning everything they ever wanted replicated. We knew it wasn't going to be long before someone 3D printed something adult oriented.
Will 3D printing revolutionize your sex toys or is it still catching up? That's what an XBIZ poll asked sex toy manufacturers, and the majority said 'Yes!' to revolution.
We've been using a 3D printer at Lovehoney HQ for some time now in our product research and development department. Imagine your very own sex toy design coming to life through this process. If you submit your design to our Design a Sex Toy Competition, your prototype could be printing at Lovehoney HQ really soon! Hurry though! The deadline for entries is 16th September.
Read more about 3D printing sex toys and how we use 3D printers below. Do you think 3D printing is ready to rise to the occasion? Are you?
One of the questions we get asked frequently from customers is "How loud is this sex toy?"
When you're living at home, have roomates or share a house with family, chances are you want to keep the noise down in the bedroom.
But did you know that some sexologists believe there's a link between getting loud during sex and pleasure?
If you're really concerned about your noise level, check out our selection of Extra Quiet Vibrators which guarantee the only thing waking the neighbours will be you!
To help you keep things quiet in the bedroom, we're giving you the chance to win aRoyal Swan Luxury Rechargeable Rabbit Vibrator (worth £99.99)! To enter, simply comment below before Friday, September 13th at 5pm and remember to check back next week to see if you're the lucky winner.
Read on to find out more about getting vocal during sex…
August was a busy month in the Lovehoney community, with dozens of people uploading sexy photos to our Model of the Month competition.
With so many sexy shots, it was tough to choose just one person to win the grand prize: £100 to spend on sex toys and lingerie at Lovehoney.
After plenty of debating, we finally choose the stunning MissChar as overall winner, with this gorgeous photo showing off the Exposed Liquid Onyx Keyhole Wet Look Bra and Knicker Set (£26.99) beautifully.
The dramatic black and white image shows off the wet look lingerie to perfection and demonstrates the seductive power of a suggestive pose.
Accesorised with nothing but jewellery, MissChar shows that less can definitely be more when it comes to sexy lingerie.
As well as choosing our favourite user uploaded image to win the top prize, we also select runners up receive 2,000 Oh! Points to spend as they choose.
To enter, just snap a shot of your favourite Lovehoney purchase, and don't forget to get creative! Be sure to read the photo guidelines before you begin.
Read on to find out if you were a runner up…
There’s a lot of excitement and fist-pumping here at Lovehoney as we’ve just been nominated for four awards!
We’re finalists in the Customer Service category and also the Best Business Website category of the Bath Chronicle Business Awards, and in the eCommerce Awards for Excellence we’ve been shortlisted in the Best Customer Service Award category and the Best Large Retailer of the Year category. Phew!
We’re absolutely delighted to be finalists at both these prestigious awards, and there’s a great atmosphere here as we await the super swanky-award ceremonies soon to be held in Bath and London.
It's especially lovely to be recognised for our Customer Service in two separate awards. You're all fabulous!
The Bath Chronicle Business Awards take place on 26th September and the eCommerce Awards for Excellence will be on 2nd October. Wish us luck!
Fancy adding to Lovehoney's 186,000 customer product reviews and be in with a chance to win? Every month we choose the best new user-uploaded review to receive £100 to spend at Lovehoney. Read our guide to Writing Winning Product Reviews to get started.
The winner for August is lmrlh with her take on the Pin Ups Betty Bombshell Balm in Cherry (£8.99). We loved her enthusiasm and helpful tips about using the orgasm balm to get in the mood.
She notes: "The balm itself is gorgeous. It smells good enough to eat, and melts and penetrates into the skin so that you don't have to worry about the effect going away when things get slippery! Try not to be put off by the size - it's truly a tiny amount of product, but all you need really is to dip a finger in, let the product melt, and then apply. I don't even think I made a dent in mine despite a few applications."
Read the entire review by lmrlh.
Read on to find out if you're a runner up…
If you've ever read a gossip magazine or watched Sex and the City, you'll have noticed that people tend to get obsessed with penis size.
But does the size of his penis really matter during lovemaking? While our female community members seem to agree that size isn't everything, you can't ignore the fact that many men just want to be bigger.
When it comes to penis pumps, there's one brand that stands out. Bathmate pumps are different from other products because they use the force of water to increase the length and girth of your penis, making them 250% more efficient than air pumps!
To celebrate the (exclusive to Lovehoney!) release of the Bathmate Xtreme Hydromax Ultimate Penis Pump Set (£199.99), we're giving you the chance to win one. All you have to do to enter is leave a comment below - easy!
Your email address will be automatically entered to the draw, which closes at 5pm on September 6th. Read on for more penis related news from around the web…