Shop 'Til You Drop And Get Free Tracking On All Orders!
on 26 Jun 2013
Some of you may have noticed that we have made some changes to our delivery services to improve shopping and shipping for our UK customers.
You may remember we ran a survey a couple of months ago asking for your feedback on our products and services. From your responses we found that, overall, we seem to be doing a pretty great job across the board (thank you!) but the vast majority of you wanted to feel more in control of your deliveries and be able to track all orders. You also wanted to be able to shop later, and still get same day despatch. You asked… we delivered!!
The last cut off for same day despatch on all orders is now 5:30pm – that's an extra hour and a half of shopping time! This puts us well ahead of our leading competitors who have online cut of times ranging from 2pm to 4pm.
In addition, all deliveries are now traceable, so you can keep an eye on the progress of your delivery at every stage. You'll be sent your tracking information in your usual automated despatch email.
These changes will benefit both you and us for several reasons, and here are just a few:
- No more lost parcels! We can now track your order and find out where it is. In the unlikely event that a parcel should take the "scenic route" to get to you, we can now try to locate it and get the original parcel to you (instead of sending a replacement) saving you time, and us money. (Yippee!)
- More safeplace options! We can now offer a safeplace option on even more deliveries. Unlike the original 'Super Saver' option, the new 'Tracked 48' allows you to leave safeplace instructions for your postie. So even if you're out, your delivery should still be successful.
- Redelivery is quick and easy. If you're out when we try to deliver and we can't leave your package with a neighbour or in a safeplace, Royal Mail will redeliver your parcel for free.
To cover the costs of this improved service, without a price increase on all deliveries, we have had to make a few changes to the minimum spend options for free delivery.
There is still free delivery available on all orders, however the minimum spend for free upgraded delivery has changed. Now you will get an automatic upgrade to the faster 'Tracked 24' service when you spend £50 or more. Special Delivery with a signature is chargeable on all deliveries.
This seems to be the fairest way of us being able to offer you the services you've asked for, without penalising our low spenders. Previously, customers were purposely spending more than the minimum spend just so they could get tracked delivery. Now, with the new delivery options, this is no longer necessary so we're hoping this change in prices won't affect too many people.
You'll notice that the charge for the service itself has stayed unchanged at £3.95 meaning that anyone who doesn’t want to spend £50 but would like to choose a faster delivery service doesn’t have to pay an arm and a leg for it.
Overall, we think the new services are a big improvement, we hope you'll agree! We still offer a faster and cheaper delivery service than any of our competitors.
Thanks to all of you who gave us your honest feedback. It helps us make you happy, which makes us happy!