It’s been nearly a year since I started at Lovehoney, and I’ve got to say I’ve learnt an awful lot in that time. Lovehoney was quite a departure for me (having previous worked selling frozen food to the elderly) and admittedly, at first I was reticent. However now I can’t imagine a better place to work.
Yesterday’s programme Undercover Boss was somewhat disappointing then, seeing how the UK’s biggest high-street adult store (Lovehoney remains the most popular place to buy sex toys on the internet!), Ann Summers was run.
Jacqueline Gold has done a marvellous job bringing sex toys to the public, and for making buying them easier, replicating the success of the true pioneer in this field, Beate Uhse-Rotermund.
Seeing the MD, Vanessa Gold, afraid and embarrassed to talk about sex toys with their customers was disconcerting. How can the public be confident buying sex toys on the high street if the shop they wish to buy from isn’t?
With this in mind, I though I’d make a few pointers about what makes Lovehoney so successful, and what I’ve learnt in the last year.
After a week of cake bakes at Lovehoney to raise money for Cancer Research UK, it was certainly time for burning some calories with a swift (!) Sunday 5k.
Despite the wind, rain, mud and cow pats, nine fearless employees took to the fields to run Race for Life to raise awareness and money for Cancer Research UK.
Well done to everyone who took part!
What did you do the last time your much loved vibrator finally spluttered to a heart-breaking halt? Did you proudly take it to the local tip's electrical recycling section? Or was it disguised in a nondescript packet and stuffed in the kitchen bin?
New recycling regulations mean that all electrical equipment - including sex toys - must be disposed of at a designated electrical waste collection centre. Lovehoney's sex toy recycling scheme makes doing the right thing easy, cringe-free and totally rewarding.
Lovehoney's Rabbit Amnesty will take your old vibrators, recycle them, make a donation to the World Land Trust on your behalf and then give you Oh! Points to spend on a shiny new sex toy. And because we can recycle any WEEE (Waste Electrical and Electronic Equipment), we'll even give you Oh! Points if you send us toasters, hair straighteners or electric shavers.
Click here to recycle your sex toys with Rabbit Amnesty now!
Lovehoney's packed with sporty types and all-round good eggs and this year there were four of the Lovehoney team running the Bath Half Marathon 2011 in aid of good causes. They all ran with a smile on their faces (what else would you expect from the sexual happiness people?) a spring in their step and a jangle in their pockets.
Leading the pack was marathon-running veteran and Co-Founder of Lovehoney, Neal. A mere 13.1 miles and two laps round Bath proved no obstacle and he raced past the finish line after with a time of 1:55. Running her first half marathon and filling us with awe and admiration was Head Buyer, Bonny, who didn't stop running and picked up her medal a little after Neal at 2:55. In total, Bonny and Neal raised over £500 for Dorothy House Hospice.
Head of E-Commerce Matt customised this Sexy Nurse Outfit to run as a Dorothy House Hospice nurse, complete with wig and stockings (we will spare you the full length pictures), raising £733 for the charity. Matt finished in 2:15, blaming papparazzi intrusion and repeat photo calls (we still think that's a smashing time though!). Another new half marathon runner was PR Executive Hannah who ran the course in 2:08 and managed to simultaneously smile and point out her aching feet to the Lovehoney cheerleaders who had gathered to watch the race. Hannah raised a stonking £708 for Dementia UK. Well done everyone!
Party hats and poppers at the ready! We've got an extra special reason to have that Friday feeling today…
Lovehoney has just received its 50,000th customer rating at the independent customer review site Shopzilla. And guess what? You've rated us 'outstanding' and put a giant smile on our faces.
We get so much lovely feedback and time and again these are the reasons why you rate Lovehoney so highly and recommend it to your friends:
Our Customer Care Manager Matt says:
"This is great news! My team are genuinely committed to giving the best care to our customers and our outstanding rating reflects the hard work we have all put in to achieve this."
Read more comments from happy customers.
May you have a bone shakingly pleasurable and momentus Death by Orgasm this Halloween, from everyone at Lovehoney.
If you're bored on this spooky, extra long Halloween weekend, it could be the perfect excuse to play our Death by Orgasm game and save your friends from the evil ghouls!
Here at Lovehoney we're constantly thinking of new and innovative ways that we can minimise our impact on the environment.
We have already launched the world's first sex toy recycling scheme, Rabbit Amnesty, which encourages you to send back your clapped out vibrators – and in return you get money off a sparkly new one! We take the vibrators to SWEEEP who recycle them for us, and for every one that's sent in, we donate £1 to our friends at the World Land Trust, who save threatened tropical rain forests.
It can take planes, trains, cars and sometimes even boats to make sure we get the right sex toys to you on time. All this global galavanting can lead to quite a large carbon footprint, so we make sure that we offset our emissions annually with the World Land Trust Carbon Balancing Scheme.
Our newest friends are the International Tree Foundation, a UK-based tree charity that plants and protects trees in the UK and overseas to offset the carbon emissions generated by our servers. ITF will be planting native British tree species, such as Beech, Oak, and Ash through out the winter period on behalf of Rackspace and Lovehoney.
Lovehoney turned to the sun for some rays of inspiration following the news that HomeSun will be giving away £1bn worth of solar panels for free! What would you do if you won some highly coveted solar panels? The Lovehoney team came up with the top 5 fun things we would do (and found a little gem amongst our thousands of products in doing so - hooray!):
Lovehoney is proud to be associated with Brook, a charity that offers free and confidential sexual health advice and services for young people under 25.
By donating £1,000, Lovehoney is now an official member of the Brook100 club - which aims to get 100 people to donate £1,000 pounds each - to fund a variety of much-needed projects.
We're so proud of our safe, secure and discreet order process here on Lovehoney, that we thought we'd take a moment to toot our own horn.
Not only is it incredibly easy to order your first vibrator or add to your sexy costume collection from our online sex toys shop, but our secure server means that all of your personal and payment details are perfectly safe with us.
But don't take our word for it; check out our approved logos from McAfee Secure and VeriSign Secured.
You can click these logos at the bottom of any and every page to be reassured that you are completely protected from fraud and phishing scams on the Lovehoney site. You don't get a better website safety testimonial than that!
So why else should you order your vibrators, dildos, male masturbators and other assorted saucy goodies from Lovehoney?
- Super discreet packaging on everything from butt plugs to catalogues.
- You are never added to any mailing lists unless you specifically request to join.
- Thousands of product reviews by real people to help you make your shopping decisions.
- Your details are never passed on to third party companies.
- Safe and secure order process from beginning to end.
- 365 day no-quibble returns on absolutely any and every item we sell.
- 24 hour assistance from our customer services team.
- Brilliant new deals and offers every single day!
I think we're all tooted out now, thanks for sticking with us!