The Lovehoney staff were treated to quite a nice surprise last week, when our forum members decided to list all the reasons why they love Lovehoney.
Ranging from the sweet and simple "The logo is cute!" (thanks, theMightyBum, we love it too!) to the more sentimental "The fact that it doesn't matter who we are and what our level of sexual experience is, we can still get something out of the site" (from Cat Lady), it was great to get such positive feedback from our community members.
Whether they were praising our Discreet Packaging, great Delivery Options or fantastic Sex Toy range, the sincere and honest comments left the Lovehoney staff feeling elated - because if you're happy, we're happy.
Check out the list below (be warned, it's long!) or add your own on the forum thread.
We'd love to hear from you!
Have you ever wondered who the people are behind Lovehoney's award winning Customer Care department, what we do and how we can help guide you on choosing the right Sex Toys, Lingerie and Essentials for you or your partner?
My name is Chelsea and I am one of the Customer Care advisers here at Lovehoney HQ. I'm here to give you an insight into our award winning Customer Care department.
Here's a who, what and how guide to Customer Care and the benefits we can provide to your quest for intimate pleasure and sexual happiness:
Who are Customer Care?
Quite simply: We are the Sexual Go-to Gurus! Any questions or advice you may need on an order or product, then please feel free to get in touch so we can help you with any issues or queries you may have.
Don't be shy… There's nothing we haven't already heard!
We encourage you to talk to us in the first instance as our knowledge and experience means you're in the right hands to make an informed decision.
If you're looking for a thrills-guaranteed toy that's great for couples, a cock ring is the way to go. Previously our rings were divided between vibrating and non-vibrating versions and tucked away in male sex toys.
Drumroll please… we've now created a brand spanking newCock Rings section, all of its very own, to help make cock ring shopping easy!
In it you will find:
You can sort the rings by price, material, brand, colour and - all importantly - circumference. This should make finding a cock ring (or an O-ring!) even easier.
We've even decided to kick the new category off with a special 2 for £25 offer on selected cock rings.
Some of you may have noticed that we have made some changes to our delivery services to improve shopping and shipping for our UK customers.
You may remember we ran a survey a couple of months ago asking for your feedback on our products and services. From your responses we found that, overall, we seem to be doing a pretty great job across the board (thank you!) but the vast majority of you wanted to feel more in control of your deliveries and be able to track all orders. You also wanted to be able to shop later, and still get same day despatch. You asked… we delivered!!
The last cut off for same day despatch on all orders is now 5:30pm – that's an extra hour and a half of shopping time! This puts us well ahead of our leading competitors who have online cut of times ranging from 2pm to 4pm.
In addition, all deliveries are now traceable, so you can keep an eye on the progress of your delivery at every stage. You'll be sent your tracking information in your usual automated despatch email.
As many of you may know, TENGA is a name synonymous with pioneers of male pleasure. The time has come, however, for TENGA to venture into the world of female sex toys. Hurrah!
Lovehoney are very excited to announce that the best-selling brand have now launched their debut collection of sex toys designed specifically for women, by women.
The iroha collection was born from TENGA's quest to redefine pleasure for women as well as men, and each vibrator offers a unique, powerful and innovative form of intimate stimulation.
The trio of palm-sized vibrators is made up of the Yuki, Sakura and Midori luxury vibrators – which are being hailed as a "new beginning in pleasure for women".
Keep your eyes on the Lovehoney twitter page as we'll be giving away one of each of these incredible vibrators!
Which one is your favourite?
It's happened again: Lovehoney are delighted to announce that we have been voted Best Online Retailer at the Erotic Trade Only awards!
We attended the fabulous awards at the NEC in Birmingham over the weekend. The prestigious ETO awards recognises excellence in the sex toy and adult industries, and Lovehoney scooped the rather impressive 'Best Online Retailer' award, earning us a pretty shiny trophy!
It's thanks to such a wonderful, loyal customer base and a 47,000 strong community that we have been able to build up a database of 50,000 sex toys reviews - the biggest in the world.
This invaluable source of knowledge makes Lovehoney a great place to learn as well as purchase. So much diversity and many different levels of experience within our community makes us strong! Thank you to each and every one of you for making this such a wonderful place to be.
Lovehoney's co-founder Richard Longhurst said: "Online retailers live or die by their customer service. We are very, very close to our customers."
"We put a lot of work into making sure that everyone who comes to Lovehoney has a great shopping experience. We have a huge community who we interact with every day, and they quickly tell us what we are doing right and what we are doing wrong. We are very close to our customers."
It seems as though Lovehoney is on a winning streak! Just last week, we won an Insider Trade Award for Fifty Shades of Grey The Official Pleasure Collection, and now one of our own-brand products has been voted best sex toy for men by Men’s Health magazine.
The July 2013 issue of Men’s Health features a glowing review of the Lovehoney Bionic Bullet Vibrating Cock Ring, which nabbed the top spot - being named the Best Male Sex Toy.
What makes this vibrating cock ring so great? According to Men's Health: “The best all-rounder is a cock ring called the Bionic Bullet - a product that lives up to its heroic name. It has two rings: one slips around your penis, the other around your testicles.
'"The pulsing sensation not only feels amazing but also prolongs erections and delays ejaculation. And the 'bullet', which sits across the top of your penis during sex, is perfectly positioned to massage her clitoris, making it more likely that she'll orgasm during penetrative sex.
"That's a three-in-one benefit you can both enjoy.”
Reasonably priced at £19.99, the vibrating cock ring features a removable bullet vibrator, meaning it can be used for solo pleasure for him or her, but it's also great for couples play.
Fancy finding out more about the Lovehoney Bionic Bullet Vibrating Cock Ring? Read our customer reviews for this product or check out the video below to see it in action:
The much anticipated Internet Retailing Awards 2013 is being held later this month and celebrates Internet retailers who go out of their way to provide excellent service, innovative products and contemporary business ventures.
As you know from our Blog post last month, Lovehoney have been named Commended Winners of the Internet Retailing Customer Award based on our outstanding Customer Service - yippee!
To make things even more exciting, we're also in with a chance of winning the big boy - the 'Internet Retailing Award 2013', and this is where you come in.
Did you watch the Million Pound Drop this weekend? If you did, you might have noticed Lovehoney crop up at a crucial moment during the show!
We've all jokingly asked each other hypothetical questions such as 'would you rather have sex or pizza?', but what would you do if you had £75,000 riding on it? Saturday night saw contestants playing The Million Pound Drop facing that very dilemma.
Despite admitting their love for pizza, young couple Mel and Neil decided they'd be better placed to answer a sex-related question, and were very glad they did!
Playing for some seriously big bucks, the pair were presented with a question from Lovehoney's 'Fast and Frisky Sex Survey', which revealed when, where and how often we are having sex.
With just 60 seconds to decide which day of the week we are most likely to have sex, the couple swiftly reasoned that 'on Fridays you're knackered after work', splitting their money between Saturday and Sunday.
We're all doing jumps of joy here at Lovehoney, after winning a top award for Fifty Shades of Grey – The Official Pleasure Collection.
On Wednesday night we attended the South West Insider International Trade Awards in Bristol and won Best International Deal thanks to Fifty Shades of Grey pleasure products in America and Europe.
Pictured here (left to right) is Bonny, our Head Buyer, Co-Director Neal, Lucy our in-house PR Executive (that's me!) and the lovely Jess who is our Writer and forum enthusiast!