Lovehoney Customer Care: Now 24 Hours a Day, 7 Days a Week!
on 16 May 2014
That's stayed our goal during the past twelve years, and with the launch of Lovehoney.com.au, Lovehoney.de and (coming soon) Lovehoney.fr, we have more of a widespread customer base which means a higher customer demand. So, we've been racking our brains to come up with ways to make the customer experience even more outstanding.
In November, we wrote about our new Customer Care office in sunny Brisbane, Australia. The increased staffing levels, along with the time difference, meant we were able to respond to customer queries for longer periods and in quicker, slicker timeframes.
I'm pleased to announce that from this week, we will be further extending our hours to provide 24/7 customer care! That's right - all day every day, there will be an advisor ready to answer your phone calls, live chats and emails.
Result? Sexual happiness is always just a call away! Now, what to do for the other 23 hours and 45 minutes?