Customer Care Corner: Going the Extra Inch
Have you ever wondered who the people are behind Lovehoney's award winning Customer Care department, what we do and how we can help guide you on choosing the right Sex Toys, Lingerie and Essentials for you or your partner?
My name is Chelsea and I am one of the Customer Care advisers here at Lovehoney HQ. I'm here to give you an insight into our award winning Customer Care department.
Here's a who, what and how guide to Customer Care and the benefits we can provide to your quest for intimate pleasure and sexual happiness:
Who are Customer Care?
Quite simply: We are the Sexual Go-to Gurus! Any questions or advice you may need on an order or product, then please feel free to get in touch so we can help you with any issues or queries you may have.
Don't be shy… There's nothing we haven't already heard!
We encourage you to talk to us in the first instance as our knowledge and experience means you're in the right hands to make an informed decision.
What do Lovehoney Customer Care do?
We maintain the high levels of customer service that our loyal customers both deserve and expect. We are with you every step of the way; from choosing what toy to buy, taking payments for orders over the phone and ensuring the aftercare received means you know you're well looked after, way after the toys have landed on your doorstep!
We understand just how crucial it is tailoring a product to your needs as everyone is different as what could be one person's idea of sexual ecstasy, could be another person's vision of being stuck in a sandpit, listening to nails on a chalkboard! Therefore, the more we are 'in the know' on the latest trends and phenomenons, the better equipped we are to answer your enquiry.
A good example is the effect Fifty Shades of Grey has had on people's sex lives, not just nationally but worldwide. We have customers from far and wide wanting to spice up their sex lives in the same way that was captured in E.L James' riveting trilogy but are not quite sure where to start.
When this happens, I do try to steer our customers towards our excellent buyer's guides as these give excellent breakdowns into the products that are most suited to your needs, as well as the specific functions and facts of each product.
From Bondage to Bullets, there is not a section we haven't thought of or covered to lead for an explosive experience in (and out) of the bedroom! Marrying that with the host of customer reviews listed on each of our product pages means that there is a plethora of information available! Who knew research could be so fun?
How do I get in touch with you?
The good news is, there are a variety of ways you can contact us as we understand people's preferences vary. You can contact us via phone, email or on our Live Chat Service between the hours of 8am-10pm Monday-Friday and 8am-4pm on Saturdays.
So don't hesitate… Put a spring in your step today and find something to make you play!
Customer Comments of the Month
"Every time I buy from Lovehoney me and my girlfriend do a little happy dance and get all giddy until the package comes in. In street vernacular I would characterize Lovehoney by saying "that s**t is tight, yo". Keep up the awesome deals and stick with this web design. Double thumbs up!"
"Hi! I just wanted to say how amazing your site is. Ever since I stumbled across it my life has changed dramatically! I am more confident and happier and feel alive again. Your site is amazing and fun. Your customer service is fantastic! And thank you so much for the early birthday discount (I confess that within 39 seconds I had already ordered something!)"