• What is your privacy policy?

    We respect your privacy. When you shop with us, we will ask for personal information such as your name, email address, billing address, product selections, credit card or other payment information.

    We may also collect information about where you are on the internet (such as the website you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your internet service provider is located, the pages of our site that were viewed during your visit, and any search terms that you used.

    Personal information you provide is used by us only for the following purposes:

    • To improve your shopping experience at our website
    • To process your order
    • With your permission, to notify you of products or special offers that may be of interest to you

    We hate junk mail too

    We will email you to process your order and afterwards to introduce you to the benefits of our loyalty programme. Only Lovehoney will use your email address. We will never pass on your email address or personal information to a third party.

    You can unsubscribe at any time

    When you join the Lovehoney email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send. Or you can send a message to our customer care department and we will unsubscribe you.

    Data protection

    We treat all your personal information as confidential.

    The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law.

    Cookies

    We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website and to monitor how we are performing. No personally identifiable information is stored in these cookies.

    For the full technical explanation, read more about which cookies are used on the Lovehoney website.

    Please contact us if you have any questions about our Privacy Policy.