Why Shop Here

Our unique dedication to your satisfaction means that you can shop at Lovehoney with total confidence.

Lovehoney Ltd - officially number 1 for Customer Service - as rated by customers!

Thank you, thank you, thank you!

Customers have rated Lovehoney number 1 for Customer Service in the Shopzilla Circle of Excellence Awards. And we won again in 2009!

According to more than 25,000 customer surveys, LoveHoney Ltd consistently achieves outstanding ratings in the following areas: Ease of Site Use, On-Time Delivery, Overall Satisfaction, Customer Support, Product Met Expectations, Product Selection and Likely to Shop Again.

No other sex toys retailer comes close!

Rated Number 1 for Customer Service

Lovehoney Ltd customers have rated us "outstanding" in more than 25,000 reviews.

No other sex toy or lingerie retailer has a better rating from so many customers.

We aim to answer e-mails within 2 hours between 8.30am and 5pm Monday to Friday.

Call us on 0800 915 6635

Calls answered by a human between these times:

Monday to Friday: 8am to 10pm

Saturday: 8am to 4pm

100% FREE UK Delivery

Fast, free UK delivery available on all orders. No minimum spend! See all delivery options.

100% FREE Returns - 365-Day Return Policy

Returning a product to Lovehoney is easy and free!

You can return your purchase free for up to 365 days from the purchase date.

Products must be in the condition you received them and in the original box.

You can also return faulty products for an exchange up to 365 days from the purchase date.

Click here to read our full returns policy.

Use this returns form to get our freepost returns address.

100% Discreet Delivery & Packaging

Your order will be sent to you in plain packaging.

Choose Your Delivery Day

Get your order when you want it! Our Choose Your Delivery Day feature lets you pick the day that you want your order to be delivered.

Read more about our delivery options.

7,048 products in stock for despatch today

Place your order before 4pm UK time for same-day despatch Monday to Friday excluding public holidays.

Only in-stock items can be added to your shopping basket.

Out of stock items are clearly marked.

Discreet Statements and Secure Ordering

Your credit card or bank statement will show a charge to .

See how your card statement will look.

Your personal details will kept private. We never share them with other companies.

If you have any questions about shopping at Lovehoney, please contact us

Happy shopping!