• How do I place an order?

    Shopping at Lovehoney is quick and easy.

    All products are in stock and ready for despatch unless otherwise stated.

    Click here to view your basket and check out now.

    How to order

    Browse the shop by clicking on the product categories on the left of the screen or at the top of the screen. Click on product pictures to see more information and to load a larger picture.

    When you find a product you want to buy, click the "Add to basket" button to add it to your basket.

    The item will now be shown in your shopping basket on the right of the screen. The total cost of items in the basket will be calculated automatically. Remember that all prices include VAT and that delivery to the UK mainland is free on all orders.

    You need to have cookies enabled in your Web browser to shop here. We use cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will not be able to buy from the Lovehoney website. Your Web browser will probably be automatically set to use cookies - click here to check your Web browser.

    When you have finished shopping, click the 'Go to Checkout' link and you will be taken through the simple and secure payment process.

    You can place an order online and pay by credit card, debit card or PayPal.

    Your personal details are kept secure at all times and are not shared with any other companies.

    Pre-order items

    Some items are available to pre-order. On the product page of these items, you will see this blue Pre-order button instead of the usual green Add To Basket button.

    The product page will tell you when the pre-order product will be despatched.

    If you order other items with a pre-order product, all your items will be sent together.

    If you would like to receive your other items sooner, please place a separate order for them.

    Order by Post

    If you prefer, you can order by post and pay by cheque or postal order.

    Add items to your basket and click to go to the checkout. Follow the instructions and choose to pay by cheque or postal order.

    At the end of the process, you will be given an order number. Write the order number on the back of your cheque or on a piece of paper with your name and address and send it to us. You will be given a freepost address to send your payment to.

    Please make cheques and postal orders payable to Lovehoney Limited.

    Lovehoney
    100 Locksbrook Road, Bath, BA1 3EN, UK

    Telephone Ordering - 0800 011 6899

    If you'd rather not place your order online, you can order over the phone.

    You don't need to read out the names of the products when you order, so it's safe to order within earshot of colleagues and co-workers!

    Before you call, make a list of the product numbers of the items you want. The product numbers are shown on each product page.

    Alternatively, you can add items to the basket in the usual way and then call our freephone order line. On the basket page, the product number is shown in brackets after the product name.

    Our friendly customer care team are waiting for your call.

    0800 011 6899 - calls are answered by a human 24 hours a day, 7 days a week!

    Availability

    To avoid disappointment and delays, apart from specially marked pre-order items you can only order items that we have in stock.

    Our Web site tells you if an item is out of stock. We receive new stock every week, so there should never be a long wait if what you want is out of stock.

    You can enter your e-mail address to receive an automatic reminder as soon as the product is back in stock. Look for the 'Out of stock' link on the product page.

    After You Have Ordered

    As soon as you place an order, you will receive a confirmation e-mail. The e-mail will list the products you have bought, your order total and the delivery address.

    Please double-check the information and if anything is wrong, please contact us as soon as possible.

    When your order is despatched, you will receive another e-mail with your Royal Mail tracking code if you have ordered for delivery in the UK.