What are the delivery costs and options?
We do everything we can to make sure your order is delivered on time and in plain packaging. Lovehoney uses Royal Mail Tracked Delivery, Royal Mail Special Delivery and Interlink courier services.
Orders placed before 5:30pm Monday to Friday are despatched the same day. Orders placed before midday on Saturday are despatched on Saturday.
Tracked Delivery to Your Door...
For maximum peace of mind, all UK orders are sent with tracking to your door. You can easily track your order on the Royal Mail website with the tracking code we automatically send to you. You can also enter a Safeplace where the postman or woman will leave your parcel if you're not in.
...Or Tracked Delivery to Your Nearest Post Office
Not sure if you'll be in to receive your delivery? You can have your order delivered to your nearest Post Office at no extra charge. Find out more about this Royal Mail Local Collect service.
Free UK delivery when you spend just £20!
Our low prices give amazing value and you get free UK delivery when you spend just £20.
Lovehoney delivery costs and options: United States
Service Delivered Cost Free if you spend USPS Tracked - tracked to your door 4 - 6 Working days £3.95 £30.00 FedEx Express US & Canada Shipping 1 - 2 Working days £14.95
All items are in stock for same day despatch. You'll be told when you order when your package will be sent.
We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.
Choosing Delivery Options
When you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you.
Sometimes, depending on your address and what you are buying, there will not be a choice of delivery option.
Orders placed for delivery to countries not listed will be cancelled and payment refunded.
Looking for international delivery costs? Use our Country Selector
Receive email updates from Royal Mail
So you know when to expect delivery, you will receive email notifications from Royal Mail as your order goes through the delivery network. You will receive an email to let you know your parcel is out for delivery on the morning that it will arrive.
These emails are automatically generated by a computer and are not seen by anyone other than the recipient.
What if you're out when your order arrives?
If you're out when the parcel arrives, your postperson or courier will leave a card telling you where you to pick up your discreetly packaged order
If your parcel is taken to the nearest delivery office you will have to go and collect your parcel.
If your parcel is taken to the nearest courier depot, you can collect it or arrange for it to be redelivered.
Royal Mail is now testing Sunday deliveries. If you live in certain London postcodes within the M25 and your order is despatched on Saturday by Royal Mail Tracked 24, it will be delivered on Sunday. Sorry, we cannot guarantee this service because it it still being tested by Royal Mail.
What if your order doesn't arrive when you expect?
If your delivery is more than 4 working days overdue, please contact us.
Returns & Refunds
At Lovehoney, we're not happy unless you are, which is why we offer a 365 day returns policy, for any reason, even if the product has been opened. Learn more about our Returns policy on our Returns & Refunds page
Where Lovehoney delivers to
Lovehoney delivers to the following countries: Please note that orders placed for delivery to countries other than these will be cancelled.
- Czech Republic
- Denmark (Faroe Islands)
- Falkland Islands
- France (Corsica, Monaco)
- Hong Kong
- New Zealand
- Portugal (Azores, Madeira)
- South Africa
- United Kingdom
- United States
We deliver to the countries listed on this page.
If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.