• What cookies are used on the Lovehoney website?

    At Lovehoney, we value the privacy of our visitors and customers. We take great effort to ensure that ordering from Lovehoney is as discreet as possible, from our boring brown boxes without distinguishing marks, to our discreet billing as . We also know that people are concerned about how their online activity can be monitored, and what information is shared with other companies.

    One of the most common ways websites track and save information about their visitors is through the use of cookies. A cookie is a small file of text, often encrypted for privacy, that is used to store information between visits to a website. Modern internet browsers allow you to see what cookies are currently stored on your computer, and selectively delete them as you wish.

    Below are the cookies that Lovehoney uses, and the reason we use each one.

    • CFID and CFTOKEN

      These cookies are needed for the shopping features on the Lovehoney website. They store information that includes the products you have added to your basket, and whether you prefer to view products by 'what's new' or new 'what's best-selling'. Without this cookie the Lovehoney website wouldn't work.

    • Chartbeat

      Lovehoney uses a system called Chartbeat to see which parts of our site are most popular throughout the day. This helps us to better cater for times when Lovehoney is mentioned on the television, or in the paper. Although this cookie is not required for Lovehoney to work, it helps us to provide a better service for our visitors and customers.

      The Chartbeat cookie is called _chartbeat2.

    • LiveChatInc

      Lovehoney uses LiveChatInc to enable visitors to web chat to customer service agents. Live chat is only possible if cookies are enabled. The name a visitor provides when they start a live chat is stored and will remember a visitors name for the next chat. A cookie is stored to remember the agent that a visitor has spoken to in order to try to speak to that agent again if they are available. There are various other cookies that are used during a chat session to notify about new message and synchronise chats if multiple chat windows are open. These are session cookies that are removed when the chat ends.

      The LiveChatInc cookies are named _livechat, main_window_timestamp_. notification[new_messagees], _lc.visitor_id, 3rd_party, recent_window, message_text, common_iwcs, livechat_NNN
    • Google Analytics

      Google Analytics is a commonly used software that allows Lovehoney to see how well we are doing when helping people shop online. It records information including how you reached the Lovehoney site, the city and county that you're browsing from, and what browser you are using. We can then see how people used the Lovehoney website to purchase from us. Google Analytics is invaluable in helping us improve our service. We never pass any personally identifiable information over to Google.

      The Google Analytics cookies start with _ga

    • Adalyzer

      Lovehoney uses a system called Adalyzer to track how effective our tv adverts are.It tracks your first visit, your last visit, and the time you accessed the site today. Doing so helps us gauge which of our adverts, and when we show the advert, is the best performing. Nothing personally identifiable is passed to Adalyser.

      The Adalyzer cookies all begin with _adal

    • SessionCam

      Lovehoney uses a system called SessionCam to see how users navigate our website. Only mouse movements are used and absolutely no personally identifiable information is recorded.

      The SessionCam cookies start with either _sc or Sessioncam

      You can learn more at the SessionCam website