How do I add Lovehoney to my approved senders list?

Because of the nature of our business, we often use adult words in our e-mails which some e-mail programs may incorrectly identify as spam.

Here's how to make sure you always receive your important e-mails from Lovehoney.

Outlook 2003 (or higher)

Because of the various e-mail services that can work with Outlook, it is tricky to tell you how to receive all e-mail to your Outlook inbox. We can tell you, however, how to make sure you can see all the e-mails you receive as they were intended to be seen - with images.

If a company is not in your address book or "Safe Sender" list, your HTML images will not display.

To change settings:
Right click on a non-displaying image in an HTML e-mail
Choose "Change automatic download settings" option
When the popup comes up, uncheck the first box in the list that says "don't download pictures or other HTML content automatically"
Click "OK"

To add sender to address book:
Open the e-mail
Right click on the from address
Choose "Add to contacts" option

To add domain to safe sender list:
Right click on a non-displaying image in an HTML e-mail
Choose "Add the domain to the safe sender list" option

Hotmail Live, Windows Live and MSN

In the new Hotmail you must "Mark sender as safe" to enable hyperlinks even in text e-mails and images in HTML e-mails.

Entering the e-mail contact in the address book or contacts no longer whitelists the sender

To ensure messages from customercare@lovehoney.co.uk are not sent to your Junk e-mail folder, you can do one of two things:

Check the "Junk" folder if you do not see the Lovehoney Newsletter in your inbox
Click the "Mark as safe" link
Add customercare@lovehoney.co.uk to your Safe List

Mark Sender as Safe

Click "Show content" to view the body of the e-mail if it contains images and HTML
Click "Mark as safe"
Lovehoney Newsletter will now be added to your list of "Safe senders"

Manually Add to Safe List
Click "Options" in the upper right corner of your Hotmail screen
In the Body of the page under "Junk e-mail" click the link "Safe and blocked senders"
Click the link "Safe senders"
Enter the e-mail address "customercare@lovehoney.co.uk"
Click "Add to list"

Yahoo! Mail

If you're not receiving e-mail at you are expecting, there are two things you can do:
Use the "Not Spam" button in your Bulk folder.
Create a filter to automatically send e-mail from certain domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"
Check your Yahoo! Bulk folder
If you see the Lovehoney Newsletter, highlight it and click "Not Spam"
This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter
Click "Options" in the top right navigation bar
Select "Mail Options" from the list that drops down
Choose "Filters" located on the left side of the page
Click the "Add" button on the Filters page
Choose the field you want to match in the incoming message. For example, "header" or "to"
Choose the criterion by which you want a match to be made, such as "contains"
Enter the text string to compare. For example: customercare@lovehoney.co.uk
Choose the destination folder to which you would like the message delivered. For example: Inbox

Gmail

To make sure e-mail gets delivered to your inbox, you must add the e-mail address customercare@lovehoney.co.uk to your contacts list.
Click the drop down arrow next to "Reply" in the upper right side of your inbox screen.
Click the "Add Lovehoney to Contacts List" from the list that appears.
You will now see Lovehoney appear under the "Quick Contacts" list on the left side of the page.

AOL

To make sure e-mail gets delivered to your AOL inbox, you must add the e-mail address or corporate domain of the sender to your Address Book or Custom Sender List.

Click the "Spam Controls" link on the lower right side of your inbox screen.
When the "Mail & Spam Controls" box appears, click the "Custom sender list" link.
Choose the "allow e-mail from customercare@lovehoney.co.uk" option.
Add the domain or e-mail address you would like to receive mail from, then click "Add"
Click "Save"

AOL Web Mail

If using AOL web mail replying to an e-mail from Lovehoney Newsletter will also work.

e-mail from that domain will now be delivered straight to your Inbox.