Who are we, and where did we come from?
Lovehoney are the sexual happiness people, and we make a fun, fulfilling sex life available to everyone. We're the UK's biggest online adult retailer and 1 in 3 sex toys sold in the UK comes from our warehouse in Bath.
Back in 2002, buying a sex toy meant being confronted by pornographic, male-centric websites, explicit language and (often literally) in-your-face packaging. Realising that the industry was alienating huge numbers of potential customers, colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed.
Lovehoney breaks away from the days of 'seedy' shopping, helping you to celebrate and explore your sexuality, whatever your tastes.
Creating a comfortable, couple-friendly online space which appealed to all sexualities, genders and relationship types, Lovehoney began to stock products with clean, informative packaging. The company began on a single computer in Richard’s flat, and the pair had to go to the Post Office to buy an envelope for their first order.
With a team of 120 (and growing) staff members, our HQ opens 7 days a week and provides 42 different countries with sexual happiness. We have 12 years experience in delivering high quality, great value products to your door in the fastest and most discreet way possible.
What makes us different?
Our delivery and returns policy sets us apart from our competitors. Our ‘we-just-want-you-to-be-happy’ attitude means literally that: making customers happy is what makes us smile.
Because of this, we have a 365-day no-quibbles returns policy, meaning you can return anything, for any reason, within one year of purchase for a full refund or exchange.
We don’t mind if it’s been used, if it was too big or too small, if you changed your mind or if it simply didn’t do it for you. We want you to be happy, and we’ll work hard to find something you love. We'll even recycle your old items for you through our Rabbit Amnesty scheme.
All our parcels are tracked as standard (meaning no lost parcels), and if you place an order before 5.30pm it'll be dispatched the same day.
No other company in our industry offers this level of commitment to customer satisfaction.
Moderators keep a close eye on the community, as well as getting involved in conversations themselves, so you can be sure of your safety online.
Having an account also means you earn loyalty points with each shop, and you get 500 just for joining.
You can even sign up to become a sex toy tester and get sent items for free!
We've won awards for our incredible Customer Service (you can read about all our awards here) and are proud to be open 24 hours a day Monday - Friday. We're also open 8am - 4pm and midnight - 2.30am on Saturdays, and 9pm - midnight on Sundays.
Our team are on hand to help, no matter how small the query, and we even have English, French, German, Russian and Spanish speakers manning the phones and emails. If you'd rather chat in another language, just let us know and we'll see what we can do!
Haven't I seen you on the TV?
Yes! We're proud of what we do and how we do it, so we were delighted when Channel 4 asked go behind the scenes to take a warts-and-all look at how we send out more than 16,000 orders a week. The hour-long fly-on-the-wall documentary More Sex Please, We're Britsh was broadcast in May 2012 and you know what? There weren't any warts!
You can find out more about the Lovehoney Group here.