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  1. About Lovehoney - Delivering Sexual Happiness for 10 Years

    We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone. We offer award-winning customer care and advice, so you can be totally confident about your purchase when you shop with Lovehoney. Now ten years young, Lovehoney is the UK's most popular online sex toy retailer – 1 in 3 sex toys bought on the Internet in the UK come from us. 

    As seen on Channel 4's More Sex Please, We're British

    We're proud of what we do and how we do it, so we were delighted when Channel 4 asked go behind the scenes to take a warts-and-all look at how we send out more than 15,000 orders a week. The hour-long fly-on-the-wall documentary More Sex Please, We're Britsh was broadcast in May 2012 and you know what? There weren't any warts! 

    Lovehoney Delivers Award-Winning Customer Care

    eCommerce Excellence Awards Customer Service Award Winner LovehoneyAt Lovehoney we always go the extra inch! We are proud to offer exceptional customer support and have been awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence. 

    Lovehoney has also been rated outstanding in more than 50,000 customer reviews on independent review site Shopzilla.  We have been reviewed and rated more times than any other adult retailer.

     

    You can talk to us by telephone, live chat or email – whichever is easiest for you. 

    You can telephone or live chat with real people at Lovehoney from 8am – 10pm Monday to Friday and 8am – 4pm Saturday. We promise to respond to all emails by the end of the next working day, but we're usually a lot quicker!

    Discreet, Fast and FREE UK Delivery

    discreet packaging at Lovehoney> src=With Lovehoney's boring brown packaging and fast dispatch times, you get what you want quickly and you can be sure nobody knows what's inside your parcel.

    There's free UK delivery on everything as well as a variety of delivery options in case you want more control over when your package arrives. You can even choose your delivery day for when you know you're going to be in.

    Only We Offer FREE 1 Year Extended Returns

    At Lovehoney we're not happy unless you are. If you don't like your purchase for any reason, our 1 year extended returns policy mean you can have a refund or replacement for up to 365 days from your purchase date.

    We have a freepost returns address for those who live in the UK, so you just pop it in the post to Lovehoney and wait for your refund or replacement. It really is that easy.

    Safe and Secure Shopping

    Shopping with Lovehoney is safe as our secure server scrambles your personal information before it is sent over the internet. We promise to keep your name, address, payment details and any other information you give us safe and secure. We do not share your details with other companies. 

    When you receive your credit or debit card statement, it will be totally discreet and show a charge to