Shopping at Lovehoney is quick and easy. All products are in stock for same-day despatch. All our parcels are packaged discreetly.
Got a problem? Got a question about a product? We aim to reply to all messages by the end of the same working day, but normally we're a lot quicker than that! Click here to contact us.
More Frequently Asked Questions
Follow the links below to find answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via phone, email or live chat.
Lovehoney Gift Vouchers
Returns & Refunds
Security and Privacy
Lovehoney Accounts and Community Help
With a Lovehoney community profile you can join the forum, write reviews and add your own photos. Get involved today!
About Lovehoney Ltd
We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone.
Lovehoney is the largest online sex toy retailer in the UK. We are the sexual happiness people and we are proud to make a fun, fulfilling sex life available to everyone. Find out more about Lovehoney.
Lovehoney is rated "outstanding" in more than 85,000 reviews on independent customer review site Shopzilla.
Shopzilla rate 22 shopping factors including product selection, price, speed of delivery and quality of customer care.
We are proud to offer exceptional support to all our customers and were awarded the Best Customer Service Award for online retailers at the eCommerce Awards for Excellence. The judges said, "Lovehoney has a clear understanding of customer shopping needs with an accessible and inclusive approach."