• Faulty toys?

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    Young and fun95 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2825
    • Joined: 6 Jun 2014

    Has any body else received a few faulty toys, I've only been a member a week and received two faulty toys already, granted I've bought a fair few that worked fine. Have I just been unlucky or are other people having the same problem. I have found the customer care team to be really helpful though and the return policy is great considering they're sex toys... I can't return an unworn pants and bra set to my local shop lol

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    Lovehoney - Nicole [sign in to see picture]
    • Rank: Major General
    • Posts: 482
    • Joined: 30 May 2012

    Oh dear! Sounds like you've been unlucky, receiving two duds in a row! Unfortunately it does happen occassionally, but (as you mentioned) our Customer Care team are truly wonderful and can usually put it right in a jiffy!

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    snapper [sign in to see picture]
    • Rank: Brigadier
    • Posts: 356
    • Joined: 25 Jul 2008

    I have to say Love honey have been brillaint I placed an order delivered the next day checked them over and one item was faulty !

    I spoke with lovehoney on the Live Chat window and the replacment arrived next day !

    is that service or what !

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    MrsMcX [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1976
    • Joined: 15 Feb 2013

    I've never had a faulty toy and I've bought looooaaaadddssss! So unfortunately, it seems like you've been a little unlucky. I'm 100% sure Lovehoney will have it all sorted out for you :)

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    Dota [sign in to see picture]
    • Rank: Colonel
    • Posts: 204
    • Joined: 13 May 2014

    It happened to me too. 2 faulty items but not in a row and not in same order. Customer care quickly replaced them. That's why im here, i can be 100% sure i'll have what i paid for or money back. They really treat you like a princess/prince! :)

    Never in my life i havent felt so welcomed and treasured in any other shop/online shop.

    Thank you LoveHoney!!!! xx

    1402680030
    Young and fun95 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2825
    • Joined: 6 Jun 2014

    Then I'm definitely unlucky, they're gonna be replaced but it's frustrating because I want toooo plaaaayyyyyyy but I can't :(

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    VirginAngel [sign in to see picture]
    • Rank: General
    • Posts: 904
    • Joined: 1 Mar 2014

    I've had 3, 2 that weren't waterproof but should have been, one with a crack in it that compromised its waterproofness.

    1402680374
    Young and fun95 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2825
    • Joined: 6 Jun 2014

    Both of mine are vibrator based that justturn themselves off when they fancy

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    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 3042
    • Joined: 25 Apr 2013

    I've only ever had one bad toy out of like the 40+ I have from lovehoney. If you ask me that's not bad going! :D

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    Wildcherry [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 759
    • Joined: 13 Aug 2006

    Luckly ive never had a faulty toy however ive had to return two underwear items as theyve had flaws :(

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    tinytheturtle [sign in to see picture]
    • Rank: Captain
    • Posts: 136
    • Joined: 23 Jun 2013

    yeah i bought a dr kaplen prostrate messager and it didnt work but i got it from amazon the guy replaced it and it does work cant wait to try it out

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    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2341
    • Joined: 8 Nov 2010

    I had few faulty toys coming my way, one was faulty charger. It does happen occassionally. I think I get 1 faulty toy a year on average. In most cases they did not work straight out of the box, in one it broke after 2 months.

    But LH has amazing customer service and they will help you sort it out fast

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    myghost [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1540
    • Joined: 30 Dec 2012

    i've had one faulty toy as it was part of an offer and being discontinued it sold out so i couldn't get a replacement but customer services let me have something else from the offer instead i thought that great

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    Just Jenson [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3142
    • Joined: 19 Dec 2009

    I've had three in the past, one of which was a tester. The first got lost in the post when I returned it and stupidly I never got a proof of posting, so nothing could be done.

    Second was the tester, which got replaced with another, which was also faulty so the whole line of toys got scrapped from LH Anyway.

    Third was faulty, replaced immediately and didn't even have to send the first to back, guessing as it was a cheap toy anyway, so not worth there while with the free post return.

    Returned a couple of other things in the past as we just didn't get one with them and customer service have ALWAYS been amazing.

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    Ron Burgundy [sign in to see picture]
    • Rank: Brigadier
    • Posts: 553
    • Joined: 13 Sep 2012

    I've had a couple but with lovehoneys returns policy it's not a problem. It's a bummer if you're waiting on it or heading on a dirty weekend.,

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