• Sweet Dreams Impress Vibrator - new and not working :-(

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    Krisma [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 5
    • Joined: 19 Nov 2013

    Hello lovely people,

    I've just received my Sweet Dreams Impress Vibrator and have inserted batteries but... no worky! :-(

    Anybody had this experience? Have any ideas?

    Thanks :-)

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    LilMissMardyBum [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1870
    • Joined: 22 Jun 2013

    Hiya Krisma

    sorry i dont have the vibe, so not sure what the problem could be,maybe it could be faulty,im sure if you have a word with customer care, they will be able to sort everything out for you,they are great whenever i have had issues, they have either refunded me or replaced my faulty item :)

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    Spoonerism [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 328
    • Joined: 16 Jan 2011

    Just email Customer Care saying it's not working and they usually send you a new one out for nothing and just ask you to recycle the faulty one :)

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    Krisma [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 5
    • Joined: 19 Nov 2013

    Do you know the link for customer care section? I've had a acout around and can't find it.

    I had a slight problem with a clitoral vibe before and it just needed to screw the lid on a certain way but no footering around with this is solving it this time around. x

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    LilMissMardyBum [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1870
    • Joined: 22 Jun 2013

    hope this helps you can either email them call them or you could pop onto live chat and speak to someone, you can find the live chat icon at the top of the page,i find live chat a lot quicker :) x or here is a list of ways to contact them https://www.lovehoney.co.uk/help/contact-us/

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    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6260
    • Joined: 18 Dec 2007

    Krisma wrote:

    Do you know the link for customer care section? I've had a acout around and can't find it.

    I had a slight problem with a clitoral vibe before and it just needed to screw the lid on a certain way but no footering around with this is solving it this time around. x

    It may be easier for you to talk with 'live chat' at the top of the screen Hun - they should be able to help you :) xx

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    DavidB1986 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2192
    • Joined: 11 Feb 2009

    http://server.iad.liveperson.net/hc/39162387/?cmd=file&file=visitorWantsToChat&site=39162387&byhref=1&imageUrl=http://d3f650ayx9w00n.cloudfront.net/lib

    This will connect you to the Livechat service. They should be able to help you there and you'll get a quicker response. But you can also just follow the link provided by LilMiss :)

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    Krisma [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 5
    • Joined: 19 Nov 2013

    Thanks folks! Just sent a message via Live Chat :-) What a lovely bunch indeed! xx

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    Alastor [sign in to see picture]
    • Rank: Major General
    • Posts: 819
    • Joined: 15 May 2013

    Vibe fails to impress! Customer care prob will though.

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    MrsMcX [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1949
    • Joined: 15 Feb 2013

    Hope you get it sorted out. They've always gone above and beyond to help me out if I've had a problem. The customer service is remarkable!

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    blonde vixen13 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2083
    • Joined: 23 Jun 2012

    Customer service on here is great. In sure they already have sorted the problem for you. X

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    LilMissFrustrated [sign in to see picture]
    • Rank: General
    • Posts: 1057
    • Joined: 9 Aug 2011

    Live chat is fabulous well the whole of the customer services department is.

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    crazy horse [sign in to see picture]
    • Rank: General
    • Posts: 619
    • Joined: 5 Dec 2011

    Did you get it sorted? I have this vibe and really like it.

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    Delboy1991 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1259
    • Joined: 30 Jan 2013

    Customer service is brilliant a lovehoney, I had the same toy break twice and in the end swapped it for something completely different free of change.
    They are so helpful and with the online live chat there is no waiting on the phone for hours. Give them a message I'm sure they would be happy to help x

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