• LH Magic Wand - Faulty? Or Normal?

    1378348430
    gazzaon [sign in to see picture]
    • Rank: Captain
    • Posts: 1
    • Joined: 10 May 2011

    Hi.

    Just received my new Lovehoney Deluxe Magic Wand. Working fine but a little noisy, a loud rattling noise coming from it. If I push the head in towards the body of the wand, it moves a millimetre or 2 and the noise goes away. After a few (10-20) seconds, the noise comes back. Again I find I can push the head back in a little. Is this normal behaviour for the wand, or can I tighten the head any more (don't want to try & force it)

    1378363751
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6361
    • Joined: 18 Dec 2007

    gazzaon wrote:

    Hi.

    Just received my new Lovehoney Deluxe Magic Wand. Working fine but a little noisy, a loud rattling noise coming from it. If I push the head in towards the body of the wand, it moves a millimetre or 2 and the noise goes away. After a few (10-20) seconds, the noise comes back. Again I find I can push the head back in a little. Is this normal behaviour for the wand, or can I tighten the head any more (don't want to try & force it)

    Hi Gazzaon - I have a magic wand and it should not have a loud rattle. Best you call customer services who will be able to exchange it for you :)

    1378372164
    Lovehoney - Cazz [sign in to see picture]
    • Rank: General
    • Posts: 956
    • Joined: 15 Apr 2013

    Hi gazzaon,

    Please contact Customer Care via this link below or call us on 01225 461127

    https://www.lovehoney.co.uk/help/contact-us/

    They will be able to help you with this.

    Kind Regards

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