• Very Annoyed!!!!!

    1369087486
    boy245 [sign in to see picture]
    • Rank: Captain
    • Posts: 32
    • Joined: 9 Apr 2013

    So a few hours ago I ordered the vibrating anal wand from here.
    I paid full price for it at £16.99.
    And then...

    It comes on deal at £10 in the bank holiday blowout!
    Just my flippin' luck! :(

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    WeeSteve [sign in to see picture]
    • Rank: General
    • Posts: 1217
    • Joined: 22 Feb 2011

    boy245 wrote:

    So a few hours ago I ordered the vibrating anal wand from here.
    I paid full price for it at £16.99.
    And then...

    It comes on deal at £10 in the bank holiday blowout!
    Just my flippin' luck! :(

    cancel the order and re-make it?

    1369087834
    MissTerryCleavage [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1024
    • Joined: 1 Feb 2010

    WeeSteve wrote:

    boy245 wrote:

    So a few hours ago I ordered the vibrating anal wand from here.
    I paid full price for it at £16.99.
    And then...

    It comes on deal at £10 in the bank holiday blowout!
    Just my flippin' luck! :(

    cancel the order and re-make it?

    This ^^^^ or use live chat tomorrow and see if they will match the price for you, has to be worth asking :)

    1369088107
    LauraP [sign in to see picture]
    • Rank: Colonel
    • Posts: 218
    • Joined: 10 Oct 2010

    Don't ask don't get. LH are normally pretty damn good. Just point out that the price went down and I'm sure they'll refund the difference

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    boy245 [sign in to see picture]
    • Rank: Captain
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    • Joined: 9 Apr 2013

    It already been despatchrd but ill have a word with LH. Thanks for the help guys.

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    MissTerryCleavage [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1024
    • Joined: 1 Feb 2010

    If it's been despatched and you think it's worth it, return one and order another... hence why it's often worth asking Lh to avoid all that faff for them...

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    rubysoho [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 6 Mar 2013

    im going to be devils advocate here im afraid an just say ... sh*t happens . sometimes things are on offer , and within minutes / hours that offer expires .. some things are full price & withink minutes / hours they'll be popped on an offer . its just bad luck .. wether they do or dont refund the difference i wouldnt say they should feel in any way obliged to , as its just a case of bad timing :/

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    WeeSteve [sign in to see picture]
    • Rank: General
    • Posts: 1217
    • Joined: 22 Feb 2011

    MissTerryCleavage wrote:

    WeeSteve wrote:

    boy245 wrote:

    So a few hours ago I ordered the vibrating anal wand from here.
    I paid full price for it at £16.99.
    And then...

    It comes on deal at £10 in the bank holiday blowout!
    Just my flippin' luck! :(

    cancel the order and re-make it?

    This ^^^^ or use live chat tomorrow and see if they will match the price for you, has to be worth asking :)

    live chat seems to have vanished for me? i tried using it earlyer on for somthing and after i clicked on the link its disappeard! :|

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    boy245 [sign in to see picture]
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    • Joined: 9 Apr 2013

    Yeh what happens is it is only their during opening hours and when it gets really busy they turn it off.
    Hope that helps! :)

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    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2193
    • Joined: 30 Nov 2012

    Hey boy245

    Sorry you missed out on the offer this time!

    Sadly I can't help directly with this, however (as everyone else has kindly advised) it would certainly be worth having a chat with our Customer Care team.

    If you can't get through on Live Chat, give us a call or send us an email. We'll get back to you as soon as we can :)

    Good luck, and either way, I hope you like your new toy :)

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    boy245 [sign in to see picture]
    • Rank: Captain
    • Posts: 32
    • Joined: 9 Apr 2013

    Thanks Jess I have sent an email and am waiting for a reply. In sure it will be great thanks for helping !

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    -Chelsea [sign in to see picture]
    • Rank: Major
    • Posts: 92
    • Joined: 24 Jul 2012

    This is a difficult one because we understand how frustrating this can be and we do try to be as lenient as possible.. however as rubysoho pointed out, the sales are set accordingly and are are fixed for a set amount of time.

    So even when the offer ends, we have people asking us to let them have the discount as they only missed out by 1 or 2 days!

    As you can imagine, if we did this for everyone, we would descend into madness but it never hurts anyone to ask either way.

    Hope this helps :-)

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    kittencub [sign in to see picture]
    • Rank: General
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    • Joined: 11 May 2013

    Sorry this happens, but it can happen the other way too, look at my latest posts.

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    mrs average [sign in to see picture]
    • Rank: General
    • Posts: 987
    • Joined: 18 Oct 2012

    Is there any way that Lovehoney can let us know about up and coming offers either a day or a week in advance? This might help people to decice when to make their purchases if they know there's an offer coming up and allow for customers to budget for it.
    Also for people who might not have been thinking about buying anything if they see that an offer is coming up on something they might be persuaded place an order that they weren't considering before.
    Just a suggestion LH. :)

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    -Chelsea [sign in to see picture]
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    • Joined: 24 Jul 2012

    Where we can, we do send emails in advance, such as 'save 25% when you spend £50 this weekend.'

    The problem is, even if we did it for every offer, there is always going to be a small minority that misses out and doesn't see the emails so we are left with the same issue!

    It's also the same with DOTD... someone may notice that we had a certain item cheaper the day or 2 before but that's why we have the function to sign up for the newsletter and if you miss out, the likelihood is, the opportunity will present itself again!

    It's very much a case of swings and roundabouts. However, if you miss out one time, the chances are you will benefit from future deals and offers as there is always an opportunity to bag a bargain and a good quality product here at LH :-)

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    rubysoho [sign in to see picture]
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    its just a massive case of 's*it happens ' is all . nobody would get criss at tescos if their dvd player was 26 quid one day an they bought it an a day later it was on offer .. its just the way things rock out

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    rubysoho [sign in to see picture]
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    also i dont think the business would do swimmingly if their policy was '' hey folks - dont buy this product ever at full price as in 37 days its dotd''

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    HappilyExperimenting [sign in to see picture]
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    rubysoho wrote:

    also i dont think the business would do swimmingly if their policy was '' hey folks - dont buy this product ever at full price as in 37 days its dotd''

    Lol Ruby I am falling off my chair this made me laugh so bad! Sorry I am a bit lairy today lol

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    spiceitup [sign in to see picture]
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    Wouldn't it be possible for LH to have there own thread for DOTD and where emails get sent out saying 25% off this weekend when you spend £50,they could post this as well .

    Even if they only post what's tomorrows deal will be, I'm sure it will cause a bit of buzz and possibly generate more sales.

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    Lou22 [sign in to see picture]
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    They do often send out emails advertising deals if you subscribe to them.

    With posting the next days DOTD i think there will still be the problem of people missing the offers, its always going to affect someone i don't think it can be helped :)

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