• Split Sleeve-Doughtnut

    1367488794
    degogarn [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 21 Jan 2013

    Hello I have recently bought the lust buster pump, but I am having problems with the sleeve,doughtnut splitting when I use it here is a photo of the sleeve-doughtnut with the split in it http://1314.photobucket.com/albums/11405/Derekgarn/brokenpump_zps606d390b.jpg Lovehoney sent me a new Lust buster pump but still have the same problem, so was worndering if anybody knows is there is a stronger sleeve-doughtnut with a larger opening.

    Thanks

    1367514342
    Lovehoney - Laura [sign in to see picture]
    • Rank: Major
    • Posts: 16
    • Joined: 22 Oct 2010

    Hi,

    I am very sorry that you keep having trouble with your pump, you are more than welcome to have a replacement, alternative or a refund. We can also arrange to send you a Universal Silicon pump sleve http://www.lovehoney.co.uk/product.cfm?p=20037

    Please have a think and let us know, if you contact us at customercare@lovehoney.co.uk we can discuss any issues and address any further questions you may have.

    Regards

    Laura

    Lovehoney Customer Care

    1367532830
    degogarn [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 21 Jan 2013

    Lovehoney - Laura wrote:

    Hi,

    I am very sorry that you keep having trouble with your pump, you are more than welcome to have a replacement, alternative or a refund. We can also arrange to send you a Universal Silicon pump sleve http://www.lovehoney.co.uk/product.cfm?p=20037

    Please have a think and let us know, if you contact us at customercare@lovehoney.co.uk we can discuss any issues and address any further questions you may have.

    Regards

    Laura

    Lovehoney Customer Care

    Hi Laura,

    thank you for the reply, and the offer my main concern is that the same thing would happen again with a replacement.

    Would anybody know if the Universal Silicon pump sleeve is stronger than the one that comes with the lust buster pump because if its the same I would still have the same problem of it splitting again.

    thanks again for the reply

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