• missing free gift :-(

    1446670077

    [suspended user]

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    Hi LH I ordered today but doesn't look like the free gift went in my basket :-( order [removed by moderator]

    1446670375
    bondagegod [sign in to see picture]
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    Best thing you can do is to contact customer service and give them all the information and they will be able to help you.

    1446670581
    myghost [sign in to see picture]
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    +1 on contacting customer service you also have to make sure if you want to claim a freebie you click the right link to get it they aren't automatically applied when you buy a certain item or reach a minum spend amount

    1446670599
    Sum Sub [sign in to see picture]
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    Customer service. Always try customer service.
    Also always follow the link for the offer you want.

    1446671029
    aaroncoughlin [sign in to see picture]
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    Sometimes the free gift won't be given if you have used other offers or promotional codes in conjunction with the free gift. But you're better contacting customer services by email and they'll explain. Did the free gift get mentioned on your invoice?

    1446671234
    Lorah13 [sign in to see picture]
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    If you pop on live chat someone should be able to help you :)

    1446671806
    Couple looking to spice things up [sign in to see picture]
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    i did this once, i didnt notice that i hadnt claimed the deal of the week item until i recieved my order. A quick chat with live help and the item was on it's way.

    1446672799

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    How do you live chat them? I'm on a phone if that makes a difference. Thanks everyone

    1446673215
    aaroncoughlin [sign in to see picture]
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    I'm on my phone but found the link for you to live chat xx https://secure.livechatinc.com/licence/4674711/open_chat.cgi?groups=1

    1446674002
    Lorah13 [sign in to see picture]
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    If you go to the menu and 'help', 'contact us' there should be a live chat option there. Hope you get sorted :)

    1446697281
    Lovehoney - Paige [sign in to see picture]
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    Helloooooo!

    Sorry to hear you did not get your free offer - I have emailed you to sort this out so do check your inbox x

    1446755836

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    Thank you! Just replied

    1446817343
    bondagegod [sign in to see picture]
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    Did you get this sorted?

    1446860754
    popk1n [sign in to see picture]
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    bondagegod wrote:

    Did you get this sorted?

    +1?

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