• ordered an item sunday, not turned up

    Hen Night Toad [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 293
    • Joined: 27 Jul 2012

    Was hoping to have received an item I ordered at the weekend by today at the latest... thing is for some reason I didn't order on my account(no particular reason just didn't click the button to log in) and so I can't find my order reference, any advice very welcome

    blonde vixen13 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2212
    • Joined: 23 Jun 2012

    Phone customer services. They should be able to track it with your details. Or if you look at your emails there should be a dispatched email with tracking link

    DavidB1986 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2424
    • Joined: 11 Feb 2009

    LiveChat would be the best option here. If they have the order on file, they should be able to find it without the ref number.

    dh [sign in to see picture]
    • Rank: Major General
    • Posts: 406
    • Joined: 8 Dec 2009

    Did you get an email confirming your order? Either way you should use live chat to contact customer services who should be able to track your order for you

    Sum Sub [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4995
    • Joined: 4 Dec 2012

    Although it says tracked 48 hours, I believe second class mail is actually "guaranteed" within 5 days. I reckon about 1 in 10 of my LH orders take more than 48 hours.
    The other thing to consider is that a neighbour might have taken it in?

    truegrace [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 12 Aug 2012

    Mr postie quite often leaves our brown boxes of joy with the neighbours and never leaves a card so could possibly be there as ss said.

    Jazzam [sign in to see picture]
    • Rank: Colonel
    • Posts: 288
    • Joined: 14 Apr 2009

    I understand that you were expecting it to arrive but hey today is the earliest estimated arrival day if ordered Sunday by 48post (shipping monday morning) give it another day at least x

    myghost [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1732
    • Joined: 30 Dec 2012

    if you ordered at the weekend with the 48hr delivery today would be the earliest you'd receive whatever you bought. LH delivery is usually prompt and arrives when it's estimated it will but i've had it when i've had to wait a day or two longer i reckon because my postie was being lazy couldn't be bothered to lug my parcel to my door
    i couldn't say if it only applies to orders made through your account but the dispatch emails have tracking links and you can track where your package is

    Lovehoney - Kelly-Marie [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 7
    • Joined: 31 Jan 2014

    Hi there,

    I'm sorry to hear that you have not received your order as expected. Can you please get in contact with the Customer Care team and we'll look into this for you?

    Kind regards, Kelly-Marie

    Lovehoney Customer Care

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