• Embarrasment at the Post Office

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    FrozenAngel [sign in to see picture]
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    I do understand what you mean Cat Lady, to me it also seems an invasion of privacy for them to ask what's in a package, and if your PO is anything like mine, it's small quiet and constantly packed with other people. I don't like the idea of having to tell them what's in my packages, wether it be sexual or not, because I honestly don't believe it's their buisness. I feel the same when I try to make an appointment to see the DR and the receptionist asks me why I want to see them and what the problem is, it's non of their buisness why I want to see the DR, and I let them know as much (In the politest way possible)

    I believe in regards to the PO the need to know what's in a package is ridicilious as doesn't most packages sent abroad get scanned through customs anyways? So they can see what's in packages without every tom, dick and harry knowing what's in my packages because that's what would happen in the town I live in "I seen such abody at the post office and she was sending a vibrator through the post" Whilst it gets whispered around, also I'm quite sure (as I've heard my PO workers gossiping about customers) that they don't have the privacy protection and can blabber it around to other collegues whilst other customers hear what's being said.

    However it's not going to put me off ordering anything and if the need arises returning it, I'll just bend the truth about what's in the package or quite possibly just lie about it, since I don't believe what I'm sending is any of their concern as long as I'm paying the right postage costs, and not sending any illegal/hazardous items it shouldn't be any of their buisness, but as you said Big Brother State. We'll soon be required to sign in and out of our own houses.

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    Lovehoney - Matt O [sign in to see picture]
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    Afternoon Everybody!

    I spoke to Royal Mail this morning who have told me that the rules and regulations changed in July, which means the Post Office may need to ask a question or two about any parcel that may be transported on a plane (even within the UK). The Civil Aviation Authorties have asked that they do this.

    Despite this, the questions they should be asking are not open ones like 'what's in the box''! They should simply be asking about dangerous goods etc.

    Royal Mail have agreed to send us some guidance which we will have on the site soon....I've only seen one other complaint like this so far, so I suspect it's simply one or two Postmasters/mistresses being a little over zealous!

    Sorry about that-email me at customercare@lovehoney.co.uk if you have any other problems.

    Matt

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    My boyfriend took a package back to return for me the other day. The man at the post office couldn't scan the bar code at first so asked my OH if this going to Lovehoney haha he went all red faced and said yeah lol.

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    MissChar [sign in to see picture]
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    Lollipop ;) wrote:

    My boyfriend took a package back to return for me the other day. The man at the post office couldn't scan the bar code at first so asked my OH if this going to Lovehoney haha he went all red faced and said yeah lol.

    :o! Thats so funny. I had a friend who was a postie and she said they can all recognise the boxes when they deliver lol! So now I feel so embarrassed when the postman delivers me my usual multiple packages....

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    KittyStar [sign in to see picture]
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    MissChar wrote:

    :o! Thats so funny. I had a friend who was a postie and she said they can all recognise the boxes when they deliver lol! So now I feel so embarrassed when the postman delivers me my usual multiple packages....

    Oh noes, cringe central from now on!

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    Lol well it does say LH on the boxes. I think a lot of people would know what that means haha. :p

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    Louise&James [sign in to see picture]
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    Anyone worried or embarrased just tell them its a toy. thats usally enough, im sure my postie has an incling of what xx xxxxxxx is they probably have a little insiders joke about us "kinky folk" that get multiple deliveries ;)

    L&J

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    Lovehoney - Nicole [sign in to see picture]
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    Louise&James wrote:

    Anyone worried or embarrased just tell them its a toy. thats usally enough, im sure my postie has an incling of what xx xxxxxxx is they probably have a little insiders joke about us "kinky folk" that get multiple deliveries ;)

    L&J

    Just edited a forbidden phrase (that we don't want coming up on search results). Thanks!

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    taraman [sign in to see picture]
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    Our postman rings the doorbell to hand over every delivery we get ..... except our LH boxes. When these arrive he leaves them by the door, rings the bell and runs!

    I think all the posties know what [xxx] is by now!!

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    mrs average [sign in to see picture]
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    I would just reply 'toys'. I only usually get asked about the value of the items I post. I usually send gifts in the post to people, just saying a gift should be sufficient.

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    tallboy188 [sign in to see picture]
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    My neighbour is the manager of the local sorting office, the posties don't bother bringing my packages out only to drop off the little red card. My neighbour just brings them home and hands them over with a funny expression. I'm sure he knows the contents, he must see hundreds of plain packages every day.

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    Despina Rose [sign in to see picture]
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    Most posties probably do know what is inside but I don't actually care. As long as they are proffesional (which mine always are) then I have no problem with it.

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    SophieM [sign in to see picture]
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    Fair enough I agree they should have the right to ask if any prohibited items are concealed, but I definitely don't agree with them asking specifically what is inside. That's a bit too far.

    I just went to my local PO to return something I bought from LH. Could have just been lucky, but I didn't get asked if there were any prohibited items / specifically what was in the padded envelope.

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    SN [sign in to see picture]
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    Just an update- had to send back some lingerie just yesterday, to get a different sizing. This time I was able to get seen in the post office straight away, and the lady accepted it no problems- almost forgetting to ask the 'any prohibited contents' question- almost. At the last moment, she remembered. And asked: 'What's inside the box'. And I confidently replied 'clothing'. But it seems as if 'what is inside' has become the new security question, even if the wording which has filtered down to the PO staff isn't exactly what they're supposed to be asking, as Matt O suggested.

    Oh, and as for the appearance of the parcels- I think they're VERY recognisable- to those who use LH. Half the time I think '** Trading' is really obvious, but I keep having to remind myself that it'll only be obvious to those who actually use LH- because their discreet returns address is something which is well known and prided within LH. And I think if anyone else recognises a parcel as originating from Lovehoney, then they themselves must have used LH in the past. Any sly smiles in the post office (appart from in embarrasing situations)... well, if they're exciting enough as a person to know what LH stands for, then I think they're welcome to share a knowing smirk!

    1374862004

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    I had to have lovehoney send me a cheque for a item I returned because my partners card was canceled and my partner had to go to the bank to cash it but it had Lovehoney limited on the cheque I couldn't stop giggling lol.

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    FrozenAngel [sign in to see picture]
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    I made a complaint with Royal mail in regards to this. So I suggest you all make a complaint with Royal Mail. This is the reply I received back this morning. I gave them details of my PO but advised them that it has happened in quite a lot of PO's.

    Dear Miss FrozenAngel (Name removed for obvious reasons)

    Thank you for letting me know about your recent experience in one of our Post Office® branches..

    I was very concerned to learn that the Branch Assistant requested to know the contents of your item of mail. I do understand the concern this may have caused you and please accept my apologies for this.

    It may help if I explain that due to the introduction of the Dangerous Goods Act, Royal Mail and Parcelforce prohibits and restricts specific items from its network. It is therefore important that our staff question customers about the contents of their mail to ensure they are not accepting any prohibited item that falls under this act.

    To enable the transaction to be completed, we advise our staff that customers should be presented with the Dangerous Goods Act leaflet which displays the restricted and prohibited goods. We would then expect the customer to confirm or deny whether their item contains Dangerous Goods or not.

    Post Office counter staff are not required to know the exact contents and I apologise sincerely for the concern the issue has caused you.

    If you can supply me with details of the Post Office that you visited. I can ensure that the information will be used for training purposes.

    The details of your complaint have been included and recorded under the above reference number. If you need to contact us again about this matter, it would help us if you could quote our reference number to enable us to quickly access the information.

    Once again please accept my apologies for any concern caused by this incident.

    If you need any further help with Post Office products and services, you can call 0845 722 33 44 between 8.15 am and 6 pm from Monday to Friday, and 8.30 am to 2 pm on Saturday. You can also access information at http://www.postoffice.co.uk, the official Post Office website.

    Yours sincerely

    PO employee (Name removed)

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    Sum Sub [sign in to see picture]
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    So the answer to the question in the future, is that it contains no prohibited items

    1379150450
    FrozenAngel [sign in to see picture]
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    No well I said that Bakerson when I went the week before last and they said they needed to know what was exactly in the package. I was in a small PO that's in a shop and full of people in a small town and just blured out the contents because I was getting really annoyed.

    I advised them that it wasn't on the prohibited list, nor was it illegal. She said she needed to know the EXACT contents before she would send it.

    Well according to Royal Mail they don't need to know what's in the package nor should we be asked that, we should be presented with a prohibited list and confirm or deny if the package contains those items.

    1379154426
    Gyrator53 [sign in to see picture]
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    The rules on LiPo batteries are a joke.

    They have obviously had to bend them so that iPhones etc with fitted-for-life LiPo batteries can be sent. However, an isolated LiPo battery (far less likely to burst into flame than a LiPo connected to a circuit) can't be sent.

    So ,apparently, if I want to send some electric flight batteries to a friend it would be illegal to send them on their own but but fine to send them fully connected to a large electric helicopter with a 15kW motor capable of exploding out of the packaging and devastating a sorting office in a few seconds. Perhaps I could include (quite legally) 60,000 honey-bees in the package to add to the fun.

    1379155422
    Sum Sub [sign in to see picture]
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    Gyrator53 wrote:

    The rules on LiPo batteries are a joke.

    They have obviously had to bend them so that iPhones etc with fitted-for-life LiPo batteries can be sent. However, an isolated LiPo battery (far less likely to burst into flame than a LiPo connected to a circuit) can't be sent.

    So ,apparently, if I want to send some electric flight batteries to a friend it would be illegal to send them on their own but but fine to send them fully connected to a large electric helicopter with a 15kW motor capable of exploding out of the packaging and devastating a sorting office in a few seconds. Perhaps I could include (quite legally) 60,000 honey-bees in the package to add to the fun.

    Do it!!

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