• Lost my charger can anyone identify it for me please?

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    PrettyLilKitten [sign in to see picture]
    • Rank: Lieutenant
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    Hi, I've lost my charger for my 50 shades of grey pure pleasure vibrating bullet and the staff can't identify what charger I need to buy to replace it, can anyone help me at all please? Thank you so much.

    1455227555
    Vanilla_Kink [sign in to see picture]
    • Rank: Field Marshall
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    Did you ask on live chat? When I lost my happy rabbit charger they were amazing and sent me out a new one x

    1455228392
    PrettyLilKitten [sign in to see picture]
    • Rank: Lieutenant
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    Yes I did but unfortunately they have none spare, so I'm without my favourite bullet and have no clue what to order. I don't really fancy strolling into b&q with my sex toy in hand 😂 Xx

    1455286898
    PrettyLilKitten [sign in to see picture]
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    Can anyone help? Xx

    1455287310
    Talia [sign in to see picture]
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    It's not actually a charger, but just a cable for charging. With a standard USB connector at one end and a connector with a metal pin at the other. The metal pin is about 2 mm wide and 13 mm long and hollow (hole diameter about 1 mm) - I have no idea what it's called. But there should be a technical name for it (which allows to identify it in an electronics shop) and somebody at LH should know it!

    I'd strongly recommend to take the bullet with you to the shop (though not in your hand, obviously ;) ).

    1455288118
    Lovehoney - Jess Wilde [sign in to see picture]
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    PrettyLilKitten wrote:

    Hi, I've lost my charger for my 50 shades of grey pure pleasure vibrating bullet and the staff can't identify what charger I need to buy to replace it, can anyone help me at all please? Thank you so much.

    Hey PLK

    I'm sorry Customer Care weren't able to help - there's a photo of the charger on the product page! :P

    I have a spare here - would you like me to send one out?

    1455290876
    PrettyLilKitten [sign in to see picture]
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    Hey Jess yes please! That would be wonderful!!

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    Lovehoney - Jess Wilde [sign in to see picture]
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    PrettyLilKitten wrote:

    Hey Jess yes please! That would be wonderful!!

    Sorted! Fingers crossed it will be with you sooooon! 

    1455294852
    PrettyLilKitten [sign in to see picture]
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    Thank you so much, Jess. Hopefully, normal vibrating service will be resumed soon 😂 Xx

    1455300663
    BarginHunta [sign in to see picture]
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    Was just checking to see if I could help identify this, and I find that Lovehoney have again stepped up to the plate :) - that's true customer service for you!

    Well done Jess, and congrats PLK :)

    1455301105
    slinky binky [sign in to see picture]
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    BarginHunta wrote:

    Was just checking to see if I could help identify this, and I find that Lovehoney have again stepped up to the plate :) - that's true customer service for you!

    Well done Jess, and congrats PLK :)

    +1 xx

    1455306314
    PrettyLilKitten [sign in to see picture]
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    Yes, amazing customer service, as ever. I always highly recommend LH, and I can recommend ever higher now :) xx

    1455379828
    PrettyLilKitten [sign in to see picture]
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    The charger turned up this morning, thank you so much Jess :) just in time for valentines haha xx

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    Just Jenson [sign in to see picture]
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    Lovehoney - Jess wrote:

    PrettyLilKitten wrote:

    Hi, I've lost my charger for my 50 shades of grey pure pleasure vibrating bullet and the staff can't identify what charger I need to buy to replace it, can anyone help me at all please? Thank you so much.

    Hey PLK

    I'm sorry Customer Care weren't able to help - there's a photo of the charger on the product page! :P

    I have a spare here - would you like me to send one out?

    This is why you guys win awards year after year

    1455386250
    bondagegod [sign in to see picture]
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    Really is excellent customer service from Jess there how far lovehoney go with there customer service is outstanding.

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    [suspended user]

    suspended user
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    bondagegod wrote:

    Really is excellent customer service from Jess there how far lovehoney go with there customer service is outstanding.

    Indeed! :)
    1455543736
    Lovehoney - Jess Wilde [sign in to see picture]
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    N'aww you guys!! It was nothing really - but sometimes it's the little things that save the day, eh?! 

    So glad we could get it to you in time for Valentine's Day PLK - crisis averted! 

    1455550255
    Couple looking to spice things up [sign in to see picture]
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    Where else do you get this customer service? LH are the best! X

    1455708411
    PrettyLilKitten [sign in to see picture]
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    Crisis certainly was averted and much fun was had on Valentine's ;) thanks again, Jess! :)

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    VR [sign in to see picture]
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    Couple looking to spice things up wrote:

    Where else do you get this customer service? LH are the best! X

    Absolutely.

    I just watched the second episode of their programme and thoroughly enjoyed "getting to know" my fave sex toy and CS team.

    Well done gals and guys - what a fab place to work. Also must be great knowing you put an awful lot of smiles on faces.

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