• Oh! points removal

    1389273637
    Mr F [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 11
    • Joined: 30 Jun 2010

    Hi, unfortunatley i recently returned a couple of items from an order to love honey (just the wrong size that was all). Anyway lovehoney got to work very quickly and refunded me straight away (thanks guys excellent customer service as usual) I was wondering though, the Oh! points i have gained from the returned purchase are still on my account. when will they be removed? I have been looking at using the point i have gained thorugh purchases but dont think its fair for me to try and use ones that rightfully i should give back.

    Thanks

    1389274079
    Sum Sub [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4380
    • Joined: 4 Dec 2012

    It might be worth chatting with Live help.

    In my experience though, it took a bout a week for my points to sort themselves out once I had returned something

    1389275168
    Mr F [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 11
    • Joined: 30 Jun 2010

    right i will defiantley hold off spending the points at the mo then... thanks!

    1389277577
    matyhaty [sign in to see picture]
    • Rank: Colonel
    • Posts: 63
    • Joined: 12 Jul 2007

    Very honourable.

    1389280013
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2193
    • Joined: 30 Nov 2012

    Hey Mr F

    Indeed, how very honourable of you :)

    Oh! Points should come off of your account when an item is returned. I would recommend you speak to customer care who will be able to look into this for you.

    1389447700
    Mr F [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 11
    • Joined: 30 Jun 2010

    thanks for all the help guys, i just thought i shouldnt be spending something i havnt earnt.

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