• LH Order Help!!!

    1382777262
    AlaineB [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 124
    • Joined: 18 Sep 2012

    Hello

    I placed an order and got a confirmation email and payment recipet but looking in my account I can't find my order anywhere... Can someone help / confirm I will get my order? =( Worried!

    1382777343
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6337
    • Joined: 18 Dec 2007

    Hiya AlaineB - Just have a chat to customer services either by phone or live chat - they will be able to put your mind at rest Hun :) xx

    1382777367
    Draven [sign in to see picture]
    • Rank: Colonel
    • Posts: 304
    • Joined: 7 Jul 2010

    you will, don't worry, LH are brill : )

    give it a little time to pop up on your account history, if it still doesn't then give them a "buzz" (pun very much intended... )

    1382777439
    MissTig [sign in to see picture]
    • Rank: Major General
    • Posts: 330
    • Joined: 7 Oct 2013

    I actually had this the other day. Contact customer service and they can sort it out for you really quickly. :)

    1382777489
    AlaineB [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 124
    • Joined: 18 Sep 2012

    The live chat is offline right now and I've ordered a few nice surprises to get my OH in the mood and he doesn't know and will be back any minute so I can't call them sadly... I will have to see if it pops up later on or call them on Monday Hopefully the order comes...

    1382778316
    MissTig [sign in to see picture]
    • Rank: Major General
    • Posts: 330
    • Joined: 7 Oct 2013

    When it happened to me she told me they had already packed the order, it just didn't link to my account for some reason. So it should be with you :)

    1382778396
    AlaineB [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 124
    • Joined: 18 Sep 2012

    Oh fingers crossed xx

    1382779913
    LetsTryThis [sign in to see picture]
    • Rank: General
    • Posts: 171
    • Joined: 2 Jun 2013

    I'm sure the order has gone through as you got an email but reading the forums you may not have been signed in when you placed it. If this is the case, it hasn't been linked to your account and without speaking to LH you won't get any Oh! points. So even if your order arrives I'd still recommend speaking to them. :)

    1382780380
    AlaineB [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 124
    • Joined: 18 Sep 2012

    LetsTryThis wrote:

    I'm sure the order has gone through as you got an email but reading the forums you may not have been signed in when you placed it. If this is the case, it hasn't been linked to your account and without speaking to LH you won't get any Oh! points. So even if your order arrives I'd still recommend speaking to them. :)

    I was signed in though... that's the weird thing... I'll call them on Monday. Thanks for your help guys and gals

    1382876218
    Lovehoney - Louise [sign in to see picture]
    • Rank: Major
    • Posts: 147
    • Joined: 29 Nov 2010

    AlaineB wrote:

    LetsTryThis wrote:

    I'm sure the order has gone through as you got an email but reading the forums you may not have been signed in when you placed it. If this is the case, it hasn't been linked to your account and without speaking to LH you won't get any Oh! points. So even if your order arrives I'd still recommend speaking to them. :)

    I was signed in though... that's the weird thing... I'll call them on Monday. Thanks for your help guys and gals

    Hi AlaineB - I've had a quick look and the order wasn't linked to your account. It's all done now though so you should be able to view it next time you log in :-)

    1382893947
    AlaineB [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 124
    • Joined: 18 Sep 2012

    Lovehoney - Louise wrote:

    AlaineB wrote:

    LetsTryThis wrote:

    I'm sure the order has gone through as you got an email but reading the forums you may not have been signed in when you placed it. If this is the case, it hasn't been linked to your account and without speaking to LH you won't get any Oh! points. So even if your order arrives I'd still recommend speaking to them. :)

    I was signed in though... that's the weird thing... I'll call them on Monday. Thanks for your help guys and gals

    Hi AlaineB - I've had a quick look and the order wasn't linked to your account. It's all done now though so you should be able to view it next time you log in :-)

    Thank you LH louise

    Thread closed

    This thread is closed, so no new messages can be posted.