• Problems with free delivery?

    1382339613
    JoFemSub18 [sign in to see picture]
    • Rank: Major
    • Posts: 16
    • Joined: 8 Oct 2013

    Since Friday every time i put my items in the basket it wants to charge me £5.99 express delivery after originally saying the usual "add this item to the basket with free delivery"... I thought maybe it was just the weekend but this is still happening today!! Ive tried logging out, emptying the basket etc...
    Any advice would be grateful as ive got 3 things i NEED to buy and am not happy paying delivery ^_^

    1382340328
    LetsTryThis [sign in to see picture]
    • Rank: General
    • Posts: 167
    • Joined: 2 Jun 2013

    I'm guessing one of your items is too large for Royal Mail so LH will be sending it via InterLink. If you place the order (with the £5.99) and then email customer services or pop onto the live help they will refund the postage fee straight away. :)

    1382341785
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6256
    • Joined: 18 Dec 2007

    Hi JoFemSub18 - there has been a previous thread about this and the lovely LH Jess came on and answered on there too. Hope this helps Hun :) xx

    http://www.lovehoney.co.uk/community/forums/inside-lovehoney/693775-delivery-anomolie/

    1382342370
    MrsMcX [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1949
    • Joined: 15 Feb 2013

    Have you ordered a riding crop? This happened to me when I ordered one, but as soon as I placed the order I spoke to customer services and they refunded the postal charges.

    1382347117
    sexysarah86 [sign in to see picture]
    • Rank: General
    • Posts: 31
    • Joined: 13 Aug 2004

    Thats really good- most online retailers wont refund postage if you order something thats a large item

    1382352425
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2136
    • Joined: 30 Nov 2012

    Scorpius12 wrote:

    Hi JoFemSub18 - there has been a previous thread about this and the lovely LH Jess came on and answered on there too. Hope this helps Hun :) xx

    http://www.lovehoney.co.uk/community/forums/inside-lovehoney/693775-delivery-anomolie/

    Thanks Scorpius12, you took the words right out of my mouth! (Feel free to sing that in full Meat Loaf style - I did) wink

    JoFemSub18 - please do contact our lovely Customer Care Team to double check with them why you're being charged. If you shold be getting free delivery, they will either refund you the postage costs, or will put the order through over the phone for you without the charge smiley

    1382371194
    Mint [sign in to see picture]
    • Rank: Captain
    • Posts: 50
    • Joined: 24 Jul 2013

    I'm still hoping belgium gets a free delivery.

    I never buy a deal of the day judt because i have to pay 5 extra for the shipping.

    Thread closed

    This thread is closed, so no new messages can be posted.