• Ordered and paid via Paypal - No email or order history?

    1380307657
    Squinky [sign in to see picture]
    • Rank: Lieutenant
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    • Joined: 27 Sep 2013

    I just purchased my first order with LoveHoney, got to check out - Paid via paypal, then checked back on my account to make sure the order had gone through and it says I have no order history, I haven't received an email either and it's been over an hour and a half - I also checked my Paypl and the money for the order has definitely been taken out.

    I have emailed customer services but no reply as yet, is this a common occcurence?

    Sorry if this is in the wrong place,

    Thanks!

    1380308126
    PinkPolkaDot [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 20 Feb 2012

    Were you logged in when you made your purchase? Sometimes it takes a little while to get the confirmation email although an hour and a half is a bit long - I usually get mine within a few minutes of completing the transaction.

    Try contacting them on Live Chat whilst its still there for a quicker responce and they'll be able to tell you exactly what's going on :)

    1380308375
    Squinky [sign in to see picture]
    • Rank: Lieutenant
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    • Joined: 27 Sep 2013

    Thanks for getting back to me! I think I was logged on, but now I'm thinking maybe not? But doesn't seem to make sense as to why I wouldn't get an order confirmation email. Could you direct me as to where to find the livechat?

    1380308757
    Blueeyes82 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 19 Sep 2010

    you checked your spam folder? Or even your actual paypal account?

    1380309177
    myghost [sign in to see picture]
    • Rank: Field Marshall
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    if the order isn't showing on your account it might be you didn't log in when you made your purchase every time i've purchased something there is the option to use your LH account which you have to enter your password or you can buy with out going through your account and getting oh! points
    i always use paypal and get conformation quite soon after also check your spam folder messages from another site i shop from were landing in there i had to unmark them as spam

    1380309208
    truegrace [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 12 Aug 2012

    we have had a few times where it gas taken time for the order to show up/get confirmation email. as others have said get on live chat, will soon be sorted for you

    1380309680
    Cheeky Chica [sign in to see picture]
    • Rank: Major General
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    • Joined: 19 Mar 2013

    I've had it happen to me a couple of times but the order has gone through even though it's not showing. I wouldn't worry too much.

    1380311448
    SophieM [sign in to see picture]
    • Rank: General
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    • Joined: 16 Dec 2012

    Like other's have said, it may be that you were not logged in. Definitely get in touch with customer service though and they'll be able to help you out :)

    1380319861
    Just Jenson [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 19 Dec 2009

    Personally I have never had an issue like this, but what I do know is Customer Service will sort it for you then and there. Either use the Live Chat, or give them a ring when they are open.

    I wish all companies (especially gas and electric and phone companies!) would take a leif out of LH's book

    1380360330
    Squinky [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 10
    • Joined: 27 Sep 2013

    Thanks for every ones in put, the customer service were very helpful and it seem maybe I wasn't logged in when ordering (duh!) They have since confirmed my order and applied my oh! point to my account!

    1380361007
    Chris53 [sign in to see picture]
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    They're good like that

    1380361384

    [suspended user]

    suspended user
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    Happy they sorted it out for you. :)

    1380538585
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 30 Nov 2012

    Squinky wrote:

    Thanks for every ones in put, the customer service were very helpful and it seem maybe I wasn't logged in when ordering (duh!) They have since confirmed my order and applied my oh! point to my account!

    Phew! So glad we managed to get it sorted for you :)

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