• Delivery

    1379423277
    MrsMcX [sign in to see picture]
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    I'm pleased with the delivery service from Interlink Express, although I've noticed when I signed on the handheld computer screen that it states its from Lovehoney Trading. I thought this was supposed to be the abbreviated version? Feeling a bit embarrassed, although I don't quite know why!

    1379423433
    MissChar [sign in to see picture]
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    This was asked a couple weeks ago, LH said that this should not be happening and I think they said they would sort it.but I don't know what stage it's at maybe contact them?. Xx :)

    1379423435
    -Chelsea [sign in to see picture]
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    Hiya,

    Hmm.. That's funny.. should not say 'Lovehoney' on it, even via Interlink.

    Please could you send a photo of the label to help@lovehoney.co.uk with your order details and we can look into this for you?

    C :-)

    1379423465
    PinkPolkaDot [sign in to see picture]
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    MrsMcX wrote:

    I'm pleased with the delivery service from Interlink Express, although I've noticed when I signed on the handheld computer screen that it states its from Lovehoney Trading. I thought this was supposed to be ? Feeling a bit embarrassed, although I don't quite know why!

    Don't use the secret phrase! :p

    1379423630
    MrsMcX [sign in to see picture]
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    The label on the box doesn't say the secret phrase or Lovehoney Trading, it was the electronic pad that I signed on, above my name in big black letters was Lovehoney Trading. I get that they probably know where it's from anyway, but if my mum was at my house, which she is sometimes when I get deliveries, if she signed for it, I would be mortified! Haha!

    1379424034
    MrsMcX [sign in to see picture]
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    Arghhhh, need to contact customer service, something reallllyy wrong in my delivery :(

    1379430260
    Lovehoney - Cazz [sign in to see picture]
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    Please do call customer service to get everything sorted!

    Kind Regards.

    1379431160
    Lovehoney - Jess Wilde [sign in to see picture]
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    MrsMcX wrote:

    Arghhhh, need to contact customer service, something reallllyy wrong in my delivery :(

    Oh no MrsMcX!

    I'm so sorry about the error in your delivery, and also your experience with Interlink. Please do call customer care and tell them about it all.

    Again I'm sorry and I hope we manage ti get it sorted for you.

    1379431398
    MrsMcX [sign in to see picture]
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    I've sent an email over - if at all possible would you mind seeing if it has been received? I sent it from my phone so I'm not too sure if its gone through. Thanks for your help x

    1379431439
    MrsMcX [sign in to see picture]
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    Would it be best to telephone? Just I needed to send a picture.

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