• has anyone ever had a free item that became faulty?

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    fizzy [sign in to see picture]
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    Basically I received the Lh dream bullet free as part of a deal I've enjoyed using it but unfortunately its some how got water in it (its supposed to be waterproof) and its stopped working. I thought about contacting customer and asking for a new one but I don't want to seem rude as it was free. Has anyone had a similar thing happen to them?

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    KebertXela [sign in to see picture]
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    Some people have had replacement freebies.

    I broke the first thing LH sent me to test, but since they decided not to stock it in the end anyway.

    Someone broke a spanker and got another.

    If you bought something and it came with something else "free" they should replace it

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    KinkyFuckery [sign in to see picture]
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    We broke a spanking paddle and got a new one no harm in asking thats what LH customer service is for

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    Wildcherry [sign in to see picture]
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    KinkyFuckery wrote:

    We broke a spanking paddle and got a new one no harm in asking thats what LH customer service is for

    If you dont ask youll never know and like Kinky has said thats what theyre there for :)

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    Lovehoney - Cazz [sign in to see picture]
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    Please contact customer care via telephone, email or live chat - they can give you all the info you need.

    Kind Regards

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    fizzy [sign in to see picture]
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    Thanks cazz I'll get round to sending an email.

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    fizzy [sign in to see picture]
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    Now I know why people go on about how great customer care is! I sent them an email earlier on and got a reply nearly straight away I didn't expect one so quickly especially past 9pm so a big thank you to Kate in customer care as she is sending me new one :-)

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