• Delivery Anomolie

    1375112349
    Long Time Cumiing [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 134
    • Joined: 16 Jun 2013

    I'm very glad to see this has been resolved since contacting you.

    I have been in contact with the customer care team previously today who agreed to refund my shipping cost once I've made my order.

    I must say I'm excited to make it now, and am impressed with the customer care team.

    Roll on wednesday.

    J

    1375113241
    Just Jenson [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3141
    • Joined: 19 Dec 2009

    another feather in the customer service cap! have just read the post in its entirety for the first time and from the outset I just knew LH would come through and ensure the end user is happy and content.

    1375132165
    Hampshire Hogg [sign in to see picture]
    • Rank: Brigadier
    • Posts: 680
    • Joined: 24 Jan 2012

    Lovehoney - Jess wrote:

    Hi ladies and gents,

    As Matt O has said above, there is a glitch on the system and even though the spreader bar goes with a courier, we still offer a free delivery service on it :) This means that the button is in fact correct, however you should not have been charged anything for delivery.

    If anyone has been charged for an item which says 'free delivery' please contact our lovely customer care team ASAP to discuss this witth them. They will happily refund any unwarranted charges :)

    Thanks all!

    Just got confirmation of my refund, thank you Lovehoney for your excellent customer service and thank you Chelsea for sorting it out for me.

    1375135429
    Plain Jane [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 316
    • Joined: 1 Dec 2011

    Must admit I made all my spreader bars mmyself.

    Not quite sure what Sydenhams made of my shopping list

    1 12" pole cut into 4, 4 packs of ring hooks and 4 lengths of sash cord

    1375137654
    Long Time Cumiing [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 134
    • Joined: 16 Jun 2013

    Well I've just officially made my purchase. After saying i was gonna wait til wednesday i decided i was too excited and couldn't wait.

    Now i can't wait for the arrival!

    J

    1375137901
    Hampshire Hogg [sign in to see picture]
    • Rank: Brigadier
    • Posts: 680
    • Joined: 24 Jan 2012

    I hope you enjoy it!

    Mine was a special wishlist gift, but I have had good reports!

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