• returning an item of clothing without the tags

    1367137695
    truegrace [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 491
    • Joined: 12 Aug 2012

    hey all, unfortuneately for the first time we have to return somethijng as it doesnt fit well, we have however taken the tags off, will this effect the superb LH returns policy?

    ta

    1367149411
    truegrace [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 491
    • Joined: 12 Aug 2012

    thankyou, we have already decided what we are going to get instead, didnt realise i could swap the item for another, thought i would have to wait for a refund then reorder something else. will get on live chat tomorrow just to make sure.

    this is first item from about £600 worth of goods we have had to return so all good

    1367175131
    KinkyFuckery [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3555
    • Joined: 10 Jul 2012

    Should be fine but check out - http://www.lovehoney.co.uk/help/returns-policy/

    1367318434
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2136
    • Joined: 30 Nov 2012

    Hi truegrace,

    That's absolutely fine :)

    Just fill in our online returns form and follow the instructions in the automated email to return the item for an exchange.

    You can find our returns form here: https://www.lovehoney.co.uk/help/returns/

    1367325009
    truegrace [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 491
    • Joined: 12 Aug 2012

    Thank-you, filled out the form last night and will be posting the item back today

    1367336668
    truegrace [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 491
    • Joined: 12 Aug 2012

    another quick question, will it show up in my account page when my returned item has been received and processed?

    Post a reply to this thread

    Please sign in to post messages to the forum.