• Returning items on offer?

    1364843240
    Sapphiclover [sign in to see picture]
    • Rank: Captain
    • Posts: 5
    • Joined: 8 Feb 2013

    Hi all,

    I bought some items recently as part of the 3 for £10 offer - will I be able to return one of the items, or would I have to send back the whole order?

    Thanks,

    Sappho

    1364901885
    Lovehoney - Sarah [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 10
    • Joined: 22 Oct 2010

    Hi Sapphiclover

    You are welcome to return items within a year of purchase, however as you bought items from a 3 for £10 deal we will only be able to offer a replacement, not a refund on single items returned. If you are not happy with an item, you can swap it for another item that was also included in the same offer.

    Get in touch with us at Customer Care via Live Chat, email or phone if you would like any further advice.

    Cheers

    Sarah

    1365014824
    Sapphiclover [sign in to see picture]
    • Rank: Captain
    • Posts: 5
    • Joined: 8 Feb 2013

    Hi Sarah,

    Many thanks for clearing that up!

    Sapphiclover

    1365631204
    HappilyExperimenting [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1962
    • Joined: 14 Feb 2012

    I bought some items in a three for £50 offer last year, LoveHoney will let you choose a new product from the original list of toy offers. You send your product back, freepost of course, and they will send you a new product when they receive your returned goods. Win-win.

    Remember to include any free products you got with returns, and if in doubt, LiveChat is amazing!

    Post a reply to this thread

    Please sign in to post messages to the forum.