• Returns confusion

    AliMc [sign in to see picture]
    • Rank: General
    • Posts: 843
    • Joined: 25 Dec 2011

    I need to return something so I'm making a note of the order number and item code but when I look at my account online it seems to show different info to what is on the letter that arrived with my parcel.

    The order number online is different from the shipment number on the letter, and when I click on the items product page it shows a different item code from that listed on the letter too (searching for both product codes comes up with the same result though).

    Just Jenson [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3424
    • Joined: 19 Dec 2009

    best to call customer service !

    Cat Lady [sign in to see picture]
    • Rank: General
    • Posts: 1150
    • Joined: 5 Feb 2012

    I'd use the order number on the online account as that's what the money and points are attached to. When I've returned stuff I've just taken the number and details from the order list though.

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