• Cookies issue?

    1352666671
    uxo [sign in to see picture]
    • Rank: Colonel
    • Posts: 234
    • Joined: 3 Feb 2010

    Hi LH, sorry to start another thread about issues with the site, logging out etc, but I've had this issue for the past couple of weeks and think I've figured out how it's happening at least.

    I'm using Firefox or Safari on Private Browsing, and every time I log in, and go to the forum and right click a link to open in a new tab, it logs me out, as if my cookie has expired. If I continue to use the site within one tab/window, there's no problem.

    It's weird that the cookie expires when having multiple active windows open within this site when logged in... or have the forums been purposely written like that?

    Thanks

    1352667048
    Jesticulated [sign in to see picture]
    • Rank: Captain
    • Posts: 33
    • Joined: 4 Oct 2012

    I have a cookies issue..... there are none in my house

    Haha, sorry, that's really unhelpful I know, I hope you get it sorted, but seeing this has really made me want cookies!

    1352667803
    Dee_licious333 [sign in to see picture]
    • Rank: General
    • Posts: 1185
    • Joined: 16 Feb 2011

    Yes i have emailed LH tech support several times and they keep suggesting cookies issues.

    I use Google Chrome.

    However, I have noticed.. when I tick the box to `keep signed in' just below where you log in, it doesnt log me out.

    So, I suggest you tick the box to stay signed in and see if this helps.

    Its been a real pain for me and i have no issues with any other websites other than this one.

    1352667881
    Hazy [sign in to see picture]
    • Rank: Major General
    • Posts: 269
    • Joined: 5 Jan 2012

    i have had this problem too, but i have selected the keep me logged in button. becasue its on private browsing it will log you out anyway when you close the internet.

    1352668264
    Dee_licious333 [sign in to see picture]
    • Rank: General
    • Posts: 1185
    • Joined: 16 Feb 2011

    Ah yes so private browsing is another issue when it comes to staying logged in to websites.

    I dont use private browing, but i do clear the history of the browsing data every so often and unless I tick the box to stay signed in, it wont allow me to log in to Lovehoney.

    1352671365
    Master Toldmeto [sign in to see picture]
    • Rank: Captain
    • Posts: 67
    • Joined: 9 Sep 2012

    I've been having this problem for ages, but the strange problem is that my sub's account is working fine.

    I generally will use chrome if I plan on staying logged in for a while

    1352676625
    curvyandtattooed [sign in to see picture]
    • Rank: Captain
    • Posts: 76
    • Joined: 17 Sep 2012

    I think it's because you're using private browsing. Nothing is saved when you are browsing in this mode e.g history, cookies, saved passwords etc. Therefore, if you keep going on and off the website/logging in and out etc, it won't save any cookies from when you have been logged in previously as it is private browsing. Hope this helps. xx

    1352679096
    Imogen [sign in to see picture]
    • Rank: Colonel
    • Posts: 154
    • Joined: 22 Jul 2011

    I don't use private browsing and I keep having this problem too. Sometimes it's more frequent than others, at the moment it's not happening a lot so it's not really bothering me too much.

    1352723165
    Dee_licious333 [sign in to see picture]
    • Rank: General
    • Posts: 1185
    • Joined: 16 Feb 2011

    curvyandtattooed wrote:

    I think it's because you're using private browsing. Nothing is saved when you are browsing in this mode e.g history, cookies, saved passwords etc. Therefore, if you keep going on and off the website/logging in and out etc, it won't save any cookies from when you have been logged in previously as it is private browsing. Hope this helps. xx

    I dont use private browsing and it still continuously happens to me.

    1352728553
    rach74 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1512
    • Joined: 3 Dec 2010

    i dont use private browsing either and last week was happening a lot to me, so annoying but seems ok for last few days

    1352728707
    Randy101 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 246
    • Joined: 30 Jan 2010

    I can only keep logged in by selecting 'keep logged in'.

    Otherwise everytime I go to view the forums its logs my out .

    1352741299
    Lovehoney - The Doc [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 35
    • Joined: 1 Sep 2004

    uxo wrote:

    Hi LH, sorry to start another thread about issues with the site, logging out etc, but I've had this issue for the past couple of weeks and think I've figured out how it's happening at least.

    I'm using Firefox or Safari on Private Browsing, and every time I log in, and go to the forum and right click a link to open in a new tab, it logs me out, as if my cookie has expired. If I continue to use the site within one tab/window, there's no problem.

    It's weird that the cookie expires when having multiple active windows open within this site when logged in... or have the forums been purposely written like that?

    Thanks

    Not the site I'm afraid - I believe it's the private browsing feature... So long as your browser sends us the same cookies, the server will think you're signed in.

    Chrome will maintain cookies across tabs in the same Incognito window, Safari in Private mode does not...

    1352924813
    uxo [sign in to see picture]
    • Rank: Colonel
    • Posts: 234
    • Joined: 3 Feb 2010

    Hey thanks for the responses. It's weird, I've been using Love Honey for a while and always on Private Browsing, never been an issue til the past couple of weeks. And there's other sites I'll go on whilst in private too, with similar functions.

    However, I've just gone on The Doc's recommendation and got Chrome and it seems to be working, thanks!

    1353016034
    MissTerryCleavage [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1136
    • Joined: 1 Feb 2010

    This is sooo annoying, I use the keep me logged in box but if you open another Lh window it seems to remove Lh from the accepted cookie list on the private browsing in FF thing and then logs you out but as soon as you manually add Lh to the accepted list again then it works once more, frustrating...

    However like Uxo this has only been in the last couple of weeks, used to be fine...

    1353094788
    uxo [sign in to see picture]
    • Rank: Colonel
    • Posts: 234
    • Joined: 3 Feb 2010

    Yep, having the same issue again with Chrome now too. But I've just ticked 'keep me logged in' and so far, so good.

    I'll probably be back in a few days moaning again!

    1353959890
    Lovehoney - The Doc [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 35
    • Joined: 1 Sep 2004

    Hi folks

    If anyone's still having a "I keep getting logged out" issue, could you please let me know?

    We've been over our servers' settings with a microscope and can't find any issues right now.

    Many thanks!

    1353960173
    VixenVic [sign in to see picture]
    • Rank: Major
    • Posts: 86
    • Joined: 5 Jun 2012

    ^ im still having issues unless i tick the 'keep me logged in' box..

    1353960788
    Lovehoney - The Doc [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 35
    • Joined: 1 Sep 2004

    Sorry, should have said "and you're not using private browsing on safari" and/or multiple windows / tabs etc!

    1354030002
    VixenVic [sign in to see picture]
    • Rank: Major
    • Posts: 86
    • Joined: 5 Jun 2012

    No multiple windows/tabs and using chrome

    1354033081
    TTurtle [sign in to see picture]
    • Rank: General
    • Posts: 1156
    • Joined: 2 Feb 2010

    I keep getting logged out when viewing oh points products (particularly when sorting by points). No private browsing. Chrome 23

    I tried disabling cookies by biting the legs off my gingerbread men.

    VixenVic wrote:

    No multiple windows/tabs and using chrome

    Sorry completely and utterly off topic but no you haven't done anything wrong I just keep missing you on chat! :(

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