• HUGE THANK YOU TO Jasmine @ LH Live Chat

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    KinkyFuckery [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3587
    • Joined: 10 Jul 2012

    I just wanted to give a THANK YOU to Jasmine .

    Today I used Live Chat Help for the 1st time as I was having issues logging in I had a gremle in my computer, which Jasmine helped with , then she asked if there was anything else i could do .

    So I spoke about that my Tracey Cox G stop vibe that it was broke, lights on but not vibrations & within minutes I had this reply - I'll get a replacement out to you tomorrow. No questions ask just sorted just like tat .

    I think the customer service is AMAZING & just wanted to share my experience as LH is fab .

    Thank you so much AMAZING products then AMAZING customer service to back it up.

    Thank you x

    1351022986
    KinkyFuckery [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3587
    • Joined: 10 Jul 2012

    I was worried that I would be made a fool of for breaking my toy which is less than 6 weeks old , or had to fork out again but neither of these 2 things happened . Happy Days

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    rag doll [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 736
    • Joined: 10 Oct 2011

    same, ive had some great experiences with the chat help. always a really friendly person at the other end who can get to the bottom of your problem really quick and have it sorted within minutes and ualy with a result that leaves me really confident in LH's customer survice.

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    astral [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 23
    • Joined: 23 Apr 2011

    I've used live chat help twice, and both times it's been fantastic.

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    Lou22 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 856
    • Joined: 18 Oct 2011

    * bump *

    Used live chat for the first time today and was fantastic, had my query sorted out in minutes. Thanks Sarah :)

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    HappilyExperimenting [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2009
    • Joined: 14 Feb 2012

    I think I've used Live Chat about five times now for all sorts of general queries. I didn't feel like an idiot like most customer service places make you feel nowadays and the staff are always polite and cheerful. This is one of the many reasons why I am loyal to LoveHoney. I've not touched A.S, ever!

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    leggy_blonde [sign in to see picture]
    • Rank: Captain
    • Posts: 26
    • Joined: 9 Aug 2006

    I used live chat today, I had a couple of questions about the Joey Long Wavy Pleasure Wig.

    Thank you Kate for answering my questions, wig now ordered.

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