• Praise for Lovehoney customer care

    1459552211
    Sex Squid [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1306
    • Joined: 13 Sep 2006

    Big love to the Alannah and the team down under. Lovehoney staff are awesome :)

    1459552968
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5964
    • Joined: 2 Feb 2015

    Just spoken to alannah myself. She done everything that she can to sort the issues out.

    1459601425
    quell [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 10
    • Joined: 2 Apr 2015

    I agree too! Fantastically brilliant service.

    Had a toy delivered that was faulty. The same day I asked for a replacement it was dispatched. Had a new one in two days, that's massively impressive.

    Thank you all for your hard work.

    1469082592
    Dr D.CQ [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 23 Feb 2015

    Have to agree the customer service at Lovehoney is amazing, bought quite a lot of items since joining and have never had any problems with any of them. Yesterday the control came off the bottom accidentally and I went on to live chat with the very helpful Michael and after few general questions he has arranged a replacement dispatched and all to be sent out both the the delight of me and the wife 😃 Thanks again for your help the customer service team keep up the good work!!

    1469092355
    Choconala [sign in to see picture]
    • Rank: Colonel
    • Posts: 365
    • Joined: 11 Feb 2012

    Their service is outstanding isnt it :) I wouldn't shop anywhere else xx

    1469095335
    luvved up cupple [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1416
    • Joined: 24 Oct 2012

    Fantastic chat with Michael (I think) last night. Hopefully all now sorted 👍

    1469097232
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2813
    • Joined: 29 Feb 2016

    I love customer care! They have always given me amazing help :)

    1479245712
    it might be fun! [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 1
    • Joined: 15 Nov 2016

    Hi all. First time I have ordered from the site and had a problem during the process. I clicked on chat and spoke to a lady called Tracey.

    All I can say is "fantastic service" She took time to help me and was polite, friendly and extremely helpfull.

    If this is the kind of service that LH offers than I will be more than happy to shop with them again. Many thanks again Tracey and hopefully you will see this or at least get a congratulations from your bosses!!

    Thanks again.

    1479301515
    slinky binky [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2683
    • Joined: 21 Aug 2015

    I spoke to Jessica in customer care a few days ago about product availability. Without going into details She was absolutely lovely and very nice to me, making the encounter one of if not the most plesant encounter with Lovehoney customer care I've ever had, which speaks volumes as customer cares always awesome.

    Thanks Jessica and the whole customer care team for being so awesome 😙💗xx

    1479338952
    Fun Louise [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4811
    • Joined: 30 Mar 2015

    I was speaking to Tracey in live chat last night regarding an out of stock item. She was very helpful and considerate, I'm very greatful for her help. Thanks Tracey, I will be in touch when the item is back in stock.

    1479339212
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3486
    • Joined: 22 Jul 2015

    Just had two very frustrating calls to npower for them to finally realise their mistake! If only they were as helpful as Lovehoney customer service. Makes you realise how great Lovehoney is. ❤️

    1479485730
    SquirtyPanda [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1006
    • Joined: 18 Oct 2015

    Sooooo I recived my rainbow dildo. LOVE IT.

    However there was the teeny tiniest air bubble at the surface that has burst and coincidentally left a hole. After having 2 UTIs in the past 6 months I am UBER paranoid of bateria and possibly the hole getting bigger over time.

    My anxiety was having a flare up thinking about all this so I phoned customer services (i think i spoke to a Katie or Kacey?) told her about the problem and she sympathised and understood my predicament and had a replacement sent out to me straight away.

    Just want to say a big big thank you for looking after me.

    1479486946
    SquirtyPanda [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1006
    • Joined: 18 Oct 2015

    Forgot to add that Katy has sent it next day delivery too.

    Exceptional customer service!

    Thank you

    1479575030
    Throbinhood [sign in to see picture]
    • Rank: General
    • Posts: 1423
    • Joined: 15 May 2016

    I agree, Had trouble placing an order so they phoned me

    Always nice to put a voice to the people you speak with

    extremely happy with the customer service

    Order now placed

    First class service

    1479852018
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2813
    • Joined: 29 Feb 2016

    I just got great help from Michael :) Nothing beats Lovehoney's customer care team!

    1479856452
    Fun Louise [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4811
    • Joined: 30 Mar 2015

    Fun Louise wrote:

    I was speaking to Tracey in live chat last night regarding an out of stock item. She was very helpful and considerate, I'm very greatful for her help. Thanks Tracey, I will be in touch when the item is back in stock.

    So the spanking paddle that I wanted is back in stock so I contacted live chat again. The lovely Paige sorted things for me and I was able to purchase the paddle. Thanks so much it really does make the world of difference. I'm very apreciative.

    1479861391
    Lovehoney - Paige [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1124
    • Joined: 28 Mar 2014

    Fun Louise wrote:

    Fun Louise wrote:

    I was speaking to Tracey in live chat last night regarding an out of stock item. She was very helpful and considerate, I'm very greatful for her help. Thanks Tracey, I will be in touch when the item is back in stock.

    So the spanking paddle that I wanted is back in stock so I contacted live chat again. The lovely Paige sorted things for me and I was able to purchase the paddle. Thanks so much it really does make the world of difference. I'm very apreciative.

    You're most welcome :D <3

    1479987665
    Lovehoney - Katy [sign in to see picture]
    • Rank: Major
    • Posts: 14
    • Joined: 13 Oct 2015

    You are most welcome Squirty Panda! Always happy to help

    1479990391
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5964
    • Joined: 2 Feb 2015

    Jessica was a great help on Tuesday night sorting out my order. It did end up taking it's time to sort it all but she was excellent throughout.

    1480285658
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2813
    • Joined: 29 Feb 2016

    Thank you so much Tamieka, you are a star! 😄❤️

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