• Praise for Lovehoney customer care

    1392831075
    Woodworker [sign in to see picture]
    • Rank: Colonel
    • Posts: 39
    • Joined: 7 Mar 2008

    I've always been amazed at LH's customer service and all thier no quible policies, but from my experience over the past couple of days I can say LH also do a fantastic job behind the scenes taking care of customers and the comunity in ways you won't see.

    1397130222
    Suzywong [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 53
    • Joined: 16 Sep 2008

    Just have to Praise LH customer care once more....

    My Husband called me this morning saying that while he was sorting out our toy box last night he noticed that my LH padded Heart Riding Crap had broken. I only bought it in Nov and we have hardly used it but I love the soft padded and hard leather heart shaped head on it... Gutted... Told him he will be in serious trouble when I get hold of him (her)

    Anyway...after I calmed down I contacted LH online help and explained the situation and they were as usual very helpful and are sending us a replacement...I know what it must have looked like breaking a crop but it really isn't used like that with us and didn't want to abuse the return process but once again LH attitude and the way they handled my query was exceptional...Thanks LH.

    1397130778
    kittencub [sign in to see picture]
    • Rank: General
    • Posts: 1576
    • Joined: 11 May 2013

    WelI love this company so much investing in some Lacy underwater and dresses knowing it will fit me, customer care and live chat is a godsend.

    1398866528
    Kohitsuji [sign in to see picture]
    • Rank: General
    • Posts: 317
    • Joined: 16 Aug 2013

    I would like to say thanks to Tobias for getting the cock ring sent out and for also testing it to make sure it works! Can't wait to use it tonight! X

    1398872211
    Dali256 [sign in to see picture]
    • Rank: Major General
    • Posts: 399
    • Joined: 1 Mar 2010

    If theres a company anywhere in the world with better customer care then ive yet to find it! Lovehoney are just amazing.

    1398884031
    Haras75 [sign in to see picture]
    • Rank: Major General
    • Posts: 138
    • Joined: 2 Apr 2014

    I love ,love ,love Lovehoney's customer service and everything else about them too ! x

    1398885026
    Liquidsugar [sign in to see picture]
    • Rank: General
    • Posts: 261
    • Joined: 18 Oct 2010

    I have a couple of things that I am going to return/replace next week after my exams are finished, so praise in advance for Lovehoney's amazing customer care!

    1430436550
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1455
    • Joined: 9 Oct 2012

    Just chatted to Dani in the live help. She was able to sort the issue immediately. It really is the best customer service I have ever encountered.

    Fantastic work LH team, Dani inparticular!

    1430461817
    Lovehoney - Dani [sign in to see picture]
    • Rank: Major General
    • Posts: 142
    • Joined: 18 Feb 2015

    AsYouWish!, thank you so much for your kind words! I really appreciate that. I've been here for just over two months and your enquiry was actually about a part of the system I haven't explored properly before so I'm glad I was able to find the right info to give you and assist you!

    1430467468
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1455
    • Joined: 9 Oct 2012

    Lovehoney - Dani wrote:

    AsYouWish!, thank you so much for your kind words! I really appreciate that. I've been here for just over two months and your enquiry was actually about a part of the system I haven't explored properly before so I'm glad I was able to find the right info to give you and assist you!

    Most companies would not have even tried to answer a concern like that at night! You offer a fantastic service which you should be proud of!
    1430467642
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2084
    • Joined: 21 Apr 2014

    Lovehoney is perfect in every single way. Their customer service too their customers I love you all!!!

    1430700298

    [suspended user]

    suspended user
    • Rank: General
    • Posts: 434
    • Joined: 9 Feb 2012

    I saw this thread & wish I started it lol! Fairplay doll & you're so spot on.
    I've been using this site for a couple of months. I had joined years ago, just never ventured into purchasing or even checking it out "shame on me"
    I have also shopped at Anne summers never again LH are 2 good. We shall be loyal customers until our eyesight Failsworth lol!
    But to get to the point, LH has such a fantastic customer service. I can't praise this site enough.
    We also had a problem with a faulty product, I went straight onto live chat & was sent a replacement instantly, with next day delivery I'm sure!
    Me & my hubby couldn't of been happier. But it's not just that, any queries I have I go straight on live chat & can honestly say 5 star 🌟 every1 I have encountered on live chat has been extremely helpful, polite, friendly, helpful & genuinely interested. It can't get any better than that.
    I would like to say a huge thank you to all the staff here at LH every company should strive to have customer service at this amazingly high level
    Thanks LH x
    I

    1431157948
    mct1955 [sign in to see picture]
    • Rank: Captain
    • Posts: 8
    • Joined: 12 Apr 2015

    AsYouWish! wrote:

    Just chatted to Dani in the live help. She was able to sort the issue immediately. It really is the best customer service I have ever encountered.

    Fantastic work LH team, Dani inparticular!

    And also Fern. My chat to Fern in about my first LH order was the most pleasant chat I have had with a customer service representative. Not to be taken literally but it was sexual happiness.

    1431166873
    Nearly there [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 64
    • Joined: 23 Oct 2014

    Just wanted to add how great the service from LH is. Spoke to Ana on live chat on bank holiday Monday about a problem with a toy. Replacement one arrived on Wednesday. How fantastic is that.

    1431360398
    lustyjoy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1082
    • Joined: 19 Jan 2015

    Ive swapped several items over last month and a fast exchange for faulty product... supurb customer service and its this and the forum that keep me loyal to lovehoney. .. first class to all 181 staff.... thankyou sending kisses ♡♡♡

    1433940294
    Littlestars [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 171
    • Joined: 29 Jul 2014

    I had never considered that sex toys could be returned/replaced/refunded etc I'd had issues with two items for some time. Never considered complaining as I wasn't sure what my rights were on this kind of product.

    dropped the amazing customer services team an email this morning detailing my issue, and team member had responded within 30 mins, and after another email sent both items were refunded.

    i have never experienced such a smooth, quibble free customer service transaction before.

    And in honour of refunding my PayPal account I immediately used the funds to buy more toys *facepalm*

    thanks

    1434797032
    Deekayjay [sign in to see picture]
    • Rank: General
    • Posts: 269
    • Joined: 27 May 2015

    I want to add my thanks to the AMAZING customer care team. I have been having problems with my email and when I managed to check it realised that I'd missed a special that could have been claimed with the order I made. Even though I thought it a bit cheeky I thought I'd try customer services to see if there was any chance they could help. They got back to me really quickly and have sent out the special! Wow! I am so impressed. I'm so glad I found Lovehoney - thank you so much x

    1435316169
    GeekyEleanor [sign in to see picture]
    • Rank: General
    • Posts: 350
    • Joined: 22 Nov 2014

    Thank you Sian for all the help this morning! Wish you an amazing day, to you and all your colleagues at CC, you rule!

    1435411094
    PBLove [sign in to see picture]
    • Rank: Major General
    • Posts: 118
    • Joined: 14 Mar 2014

    I can just agree with everyone! The customer service is awesome! Thumbs up for all of you

    1437661061
    Echo32B [sign in to see picture]
    • Rank: General
    • Posts: 353
    • Joined: 11 Oct 2014

    Customer care team you are amazing, thanks Jaq for all your help today! One very happy customer here!

    Post a reply to this thread

    Please sign in to post messages to the forum.