Nooo I'm not going to berate the LH chat system as has been done in countless threads well..I am slightly, since pretty much everyone has issues with chat on their mobile devices but I have a question.
I'm making a big assumption here that LH use CometChat (and if you don't..it sure as hell looks like it).
CometChat has a mobile chat feature which is found by going to www.yourwebsite.com/cometchat
I've tried all the various combinations to this front (such as http://www.lovehoney.co.uk/community/forums/cometchat) but none work so the questions are 1) do you actually use cometchat and if so any chance of looking into the mobile client feature?
More info: http://www.cometchat.com/features/mobile
They are using comet chat, correct. You've also guessed the directory correctly, it is www.lovehoney.co.uk/cometchat but it's just made to appear as though the directory doesn't exist. It's not something that needs to (or should be) seen.
The mobile client may solve some of the problems, I just don't think forum chat is that much of a priority to them in the grand scheme of things.