• Cookies...

    1335282039
    Lovehoney - Numbers [sign in to see picture]
    • Rank: Captain
    • Posts: 120
    • Joined: 2 Aug 2010

    ...and not the edible kind!

    Hello All,

    I'm not sure how much people outside of the e-commerce industry are aware of this, but as of next week, a new law will start to be enforced that means all ecommerce websites that operate in the EU will have to gain consent to store cookies on a visitors computer.

    http://www.ico.gov.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspx

    http://www.bbc.co.uk/news/technology-12668552

    rather than go into a mad panic, which is what most UK ecommerce sites are doing, we at Lovehoney think that this is generally a good thing, as it allow us to educate folk about online privacy.

    So, with this in mind, we're starting to tackle how to do this. I've written a little guide about the ways Lovehoney uses cookies - it's here http://www.lovehoney.co.uk/help/cookies/

    It's not exhaustive, but it intended to give a primer to visitors.

    So, I guess my questions are:

    1) How does it read? Does it make sense?

    2) How concerned are you about privacy & cookies?

    3) Do you generally use private browsing? (which doesn't stop cookies being made, it just clears them afterwards)

    4) How do you feel about us using services such as Google Analytics & Peerius to anonymously track visitors?

    5) Would you use Lovehoney less if it asked for your consent to store cookies, or use us more, compared to websites that didn't ask for consent?

    Thanks

    Mattt

    1335282679
    Hellkat [sign in to see picture]
    • Rank: Colonel
    • Posts: 319
    • Joined: 19 Feb 2012

    Ok so I'm not totally comp savy but I really wouldn't care about these "cookies" I love your site I'm proud be a part of it and I recommend it to EVERYONE as long as it doesn't put my laptop or phone at risk from viruses you can do whatever you like it won't stop me using the site xxx

    1335284420
    rach74 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1221
    • Joined: 3 Dec 2010

    im the same as hellkat, started reading some of the info and got bored so im ok as long as i can still visit the site and no harm is done to my laptop, and when i clear cookies and cache every now and then nothing happens them im fine

    1335284849
    barkis [sign in to see picture]
    • Rank: Captain
    • Posts: 69
    • Joined: 1 Dec 2011

    Hi Mattt.

    Thanks for adding that guide and it gives some really useful information on how you're using cookies. One suggestion I would make is that you expand the second paragraph a little to help non-technical users. For example, it's not clear from that section that cookies are created by an internet browser and that they are stored in files on the user's own computer.

    On the other bits:

    1) How does it read? Does it make sense?

    Yes, but I'm very techie anyway so may not be a good judge.

    2) How concerned are you about privacy & cookies?

    I would be much more concerned about other web tracking methods, cookies are just a small part of that.

    3) Do you generally use private browsing? (which doesn't stop cookies being made, it just clears them afterwards)

    I always use private browsing to make sure that nothing comes up in history if my kids jump on my computer.

    4) How do you feel about us using services such as Google Analytics & Peerius to anonymously track visitors?

    Doesn't every commercial site use them now? Google knows all!

    5) Would you use Lovehoney less if it asked for your consent to store cookies, or use us more, compared to websites that didn't ask for consent?

    I use Lovehoney as it's a great company. Cookies don't come in to it.

    1335285183
    Bladebabe [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 286
    • Joined: 22 Aug 2011

    The only cookies i'm concerned about are the ones in my biccy barrel!

    I am techno-reluctant!

    1335286706
    gooqq [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 32
    • Joined: 8 Mar 2012

    Yet another example of people having nothing better to do!

    As a techy who worked in e-commerce for many years - it's implied that you agree to cookies being stored on your machine when you are buying items/logging into a website/using a forum etc.

    As for gaining "explicit consent", surely a checkbox upon new registration is the easiest way to gain this for new customers, and forcing a popup when existing users re-visit essentially with the same is the easiest way.

    1) How does it read? Does it make sense?

    Makes sense to me as a technical guy, but I think some questions after reading it from a non-technical point of view would be:

    a) Can other websites access the cookies from LH?
    b) Where are these cookies stored?
    c) Will these cookies affect my computer performance?
    d) How do I delete them if I decide i'm not happy?
    e) Will you pass my cookie details onto other companies?

    2) How concerned are you about privacy & cookies?

    Not at all, it's part and parcel of using the internet. Privacy is important but so long as you are somewhat diligant about which websites you visit and have up-to-date security software you'll be safe. I'm MORE concerned that "cookie practice" which has been in existence for many years is now going to be questioned and no doubt there will be some highly-paid "expert" proclaiming that cookies are bad and that companies are being careless with user data! Not true, obviously.

    3) Do you generally use private browsing? (which doesn't stop cookies being made, it just clears them afterwards)

    Never, it's not a required feature from where I do my internet browsing.

    4) How do you feel about us using services such as Google Analytics & Peerius to anonymously track visitors?

    Again, this has been going on for years, and it's extremely important so that websites can both performance monitor and visitor-track paths through their website leading to a better experience in it's most basic form. It's something else that will provoke more questions than needed once this law hits.

    5) Would you use Lovehoney less if it asked for your consent to store cookies, or use us more, compared to websites that didn't ask for consent?

    It makes zero difference, websites have been storing session/cookie data for over 15 years without asking. Asking consent doesn't make a difference! It's far more important as a web user to be diligent about your web activity than worrying about cookie data being stored!

    If you are the kind of person that inputs card details into randomrussiansexshop.whatever or wesupplylivegoats.whatever then you have far more to worry about. If you are aware and diligent then you have nothing to worry about!

    1335287887
    Abots [sign in to see picture]
    • Rank: General
    • Posts: 192
    • Joined: 21 Nov 2011

    1) How does it read? Does it make sense?

    It makes sense to me, but I know what cookies are and how they're used in the first place!

    2) How concerned are you about privacy & cookies?

    Not very, I only visit reputable websites so I don't have any real worries

    3) Do you generally use private browsing? (which doesn't stop cookies being made, it just clears them afterwards)

    No I don't use private browsing on Lovehoney or anywhere else.

    4) How do you feel about us using services such as Google Analytics & Peerius to anonymously track visitors?

    If it helps you to improve the website and give me more relevant information, then go ahead! It makes no difference to me really so it's not a concern.

    5) Would you use Lovehoney less if it asked for your consent to store cookies, or use us more, compared to websites that didn't ask for consent?

    If a website kept asking me to store cookies I would get annoyed and not use it, so don't do that. As long as you're sticking to the rules, then I'm not fussed what else you do.

    1335300544
    sweetlove666 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1941
    • Joined: 17 Nov 2008

    1) How does it read? Does it make sense?

    yes it makes sense to me. i have about average computer skills for someone in their 20's

    2) How concerned are you about privacy & cookies?

    i try to maintain safe browsing practices and i do try to check privacy issues but i'm never that concious about cookies

    3) Do you generally use private browsing? (which doesn't stop cookies being made, it just clears them afterwards)

    only for things like porn. I do use "Registry Mechanic" which is a programme that reguarly clears my history and cookies for me so I don't really worry as much about it.

    4) How do you feel about us using services such as Google Analytics & Peerius to anonymously track visitors?

    I don't mind them as i use the Paid on results affiliates scheme to promote LH on my blog and twitter, so without them I wouldn't make the comission.

    5) Would you use Lovehoney less if it asked for your consent to store cookies, or use us more, compared to websites that didn't ask for consent?

    Don't think it would change really - I know from experience Lovehoney is a safe website and reputable comany. The only time it would change my veiwing habits is if it was a site I was new to

    1335304082
    BashfulBabe [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 729
    • Joined: 24 Apr 2010

    1) How does it read? Does it make sense?

    Perfect sense. Each bit just has the what it does and why it's there, and the more complex ones have linkies in case anyone desperately wants to know more. Plus, having the individual names of the non-essential ones means folk who reall don't like the idea can manually delete them (or at least not get flustered when they look at their list and go "what the 'eck is that?").

    2) How concerned are you about privacy & cookies?

    Moderately concerned. I'm fairly techy, so know enough to be wary of anything that gets put on my PC and want to know what's essential, what's helpful, and what's potentially harmful. But I also know enough to not get in a panic at the mere mention of cookie-use in a trustworthy context.

    3) Do you generally use private browsing? (which doesn't stop cookies being made, it just clears them afterwards)

    No, although I do use it for some things where I'm wary of the places I'm visiting.

    4) How do you feel about us using services such as Google Analytics & Peerius to anonymously track visitors?

    It doesn't directly affect me, and is useful for potentially improving the site, so when it's being used by folk I trust such as yourselves, I only see it as a benefit.

    5) Would you use Lovehoney less if it asked for your consent to store cookies, or use us more, compared to websites that didn't ask for consent?

    Wouldn't affect my usage at all. I would be much more wary of any sites that aren't as open about what they're using once it's actually required by law, but as I'm not really using any competitor sites in the first place, and being so forthcoming about cookies only solidifies my view that ye are both competant and reliable, I have no reason to change my habits in that regard.

    1335351702
    Lovehoney - Numbers [sign in to see picture]
    • Rank: Captain
    • Posts: 120
    • Joined: 2 Aug 2010

    Thanks for all your response so far folks - seems to be a big gap between savvy folk and non-savvy.

    A bit of a bump for the morning crowd!

    ta

    Matt

    1335369975
    AliMc [sign in to see picture]
    • Rank: General
    • Posts: 733
    • Joined: 25 Dec 2011

    "Visual Website Optimiser will show different page styles to different users"

    Like what?

    1335370028
    Lovehoney - Numbers [sign in to see picture]
    • Rank: Captain
    • Posts: 120
    • Joined: 2 Aug 2010

    AliMc wrote:

    "Visual Website Optimiser will show different page styles to different users"

    Like what?

    It's what I use to test things, so for example, the change from the dropdown to the tabs for sorting.

    Thread closed

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