• Returning Items

    1330293128
    Ella Legs [sign in to see picture]
    • Rank: Captain
    • Posts: 16
    • Joined: 8 Jan 2010

    I'm sure this has been answered before but I couldn't find it when I searched.

    If I'm exchanging items that were on a 3 for £25 deal, how do I know how much the value of the toy I want to send back is, I assume its not the full price which was £14.99 each.

    Also, can I exchange 2 items for 2 items, or does it just have to be one item I get back?

    I bought my boyfriend 2 strokers but he didn't find one did anything so I plan to send them both back

    1330294307
    boobaloo [sign in to see picture]
    • Rank: General
    • Posts: 691
    • Joined: 9 Jul 2010

    I think you need to email customer services or give them a call and ask them directly, it probably depends on what it is that you want to send back

    1330298100
    BashfulBabe [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 991
    • Joined: 24 Apr 2010

    Fairly sure any that you're keeping, the value of that/them at full price is deducted from the 'group' price and the remainder is what you'd get back, if you're going for a refund. So if you got three £9 strokers for £25, and wanted to return one, you'd get back £7 (£25-£18).

    If you're doing an exchange, then you'd probably need to be exchanging it for something else that was in the deal, or for something that's to the value of the refund you'd get.

    But do check with them first.

    1330302749
    Ella Legs [sign in to see picture]
    • Rank: Captain
    • Posts: 16
    • Joined: 8 Jan 2010

    Thanks, I've sent them an email to check, but I thought it might be something like that bashful babe

    1330977361
    Ella Legs [sign in to see picture]
    • Rank: Captain
    • Posts: 16
    • Joined: 8 Jan 2010

    Another question? Do we get notified when Lovehoney receive our items or sent out replacements? Or do I just have to wait and see?

    1330978132
    Pixie_Murree [sign in to see picture]
    • Rank: General
    • Posts: 349
    • Joined: 3 Feb 2011

    Ella Legs wrote:

    Another question? Do we get notified when Lovehoney receive our items or sent out replacements? Or do I just have to wait and see?

    You do get an email to say they've received your return and I think you get a dispatch email when your replacement is sent out

    1330979190
    Ella Legs [sign in to see picture]
    • Rank: Captain
    • Posts: 16
    • Joined: 8 Jan 2010

    Thanks, I guess the post must be slow, I thought it would have arrived back with them by now

    1330981335
    Abots [sign in to see picture]
    • Rank: General
    • Posts: 198
    • Joined: 21 Nov 2011

    I've never had an email to confirm receipt of a return but have had dispatch emails for replacements!

    1330983655
    MissTerryCleavage [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1136
    • Joined: 1 Feb 2010

    You usually get an email to say they've got it and will process the refund/exchange within seven working days. If it was a while ago you sent it, I'd pop on the live chat and ask them if they've got it....

    1330984375
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2341
    • Joined: 8 Nov 2010

    I think I always got an email saying that they got the item. I know it does arrive. Check your spam? And another mail when it was despatched or refund was provided.

    1331067252
    Ella Legs [sign in to see picture]
    • Rank: Captain
    • Posts: 16
    • Joined: 8 Jan 2010

    I phoned them up today about another issue and apparently their warehouse is backed up by 5 days which is probably why I haven't heard anything, plus I wrote the address manually which would have slowed things down to. I'll give them another ring if it goes another week without hearing anything.

    1331069089
    Lovehoney - Matt O [sign in to see picture]
    • Rank: Major
    • Posts: 50
    • Joined: 3 Sep 2010

    Hi All

    Just to clarify!

    You will be sent an email confirming receipt of your parcel if you:

    1. Gave us an email address on your order (obvious I hope!)

    2. Used the freepost label to return the parcel (it has a bar code on it which we scan and this automtically generates an email)

    We do not have a backlog at the moment.....all returns are processed within 7 working days of receipt (as has always been the case) and today we have been working on all parcels received last Friday-so well within timescales. Hurray!

    We do of course try to get all returns processed as quickly as we can, but this will change from day to day depending on how much comes in!

    Muchos gracias Amigos!

    Matt

    1331069556
    Abots [sign in to see picture]
    • Rank: General
    • Posts: 198
    • Joined: 21 Nov 2011

    Thank you for clearing that up Matt!

    Thread closed

    This thread is closed, so no new messages can be posted.