• Any1 know how long returns take to get back to Lh?

    1321933320
    Divine69 [sign in to see picture]
    • Rank: General
    • Posts: 187
    • Joined: 11 Nov 2010

    Am in abit of a quandry over a toy I've returned. I posted it 2wks ago, using the freepost label and, as of yet, haven't recieved an email to confirm it has arrived aok. Am worried because I've returned other toys in the past and they've gotten back to Lh within a wk - 10 days. How long does it usually take? Any1 know? I have the posting certificate but worried because it was an expensive toy that has broken (again!) and am requesting a reund now - it was a replacement for the original 1 that died afew months ago and to have this 1 die on me I am very sceptible about having another. It's just unnerving when this happens, understandably.

    Any help very much appreciated!! Ta, a worried D69x :-(

    1321933545
    Satoshi [sign in to see picture]
    • Rank: Major General
    • Posts: 279
    • Joined: 15 Dec 2010

    Contacting live help in the morning is probably your best bet.

    1321942796
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2205
    • Joined: 8 Nov 2010

    Agreed. Contact LH. My longest return in UK was a week. I think it is also possible that LH got the toy, but the email got lost. Happened to me when my last order was despatched. I had to contact LH, as it was replacement and it has been several days without hearing anything. I was told the toy is on way, was sent the previous day, yet I never got any email, and I did check my spam folder too. These things do happen.

    Also if you hve the certificate of posting, you should be fine when contacting LH.

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