• returns

    jackietherrost [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 15 Sep 2011

    hello , i recieved a toy 2 days ago , when it first arrived , it had a small tear in it (fanta flesh) , but i decided to use it anyway , but since i have used it , more tears have been appearing , now , im not a (big) guy and im not rough with it , i am dissapointed in the quality , especially as i paid alot of money for it , is there anything that can be done , obviously i take into cosideration i have used it .

    CurlyCoupleWife [sign in to see picture]
    • Rank: General
    • Posts: 933
    • Joined: 14 Aug 2009

    Hi jackietherrost

    You can return anything for up to a year after you bought it - LoveHoney have an excellent customer care policy.

    Details are here:


    CCW x

    Lady Ness [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2655
    • Joined: 16 May 2010

    I've been told that toys like the Fanta should never tear unless they haven't been looked after. As you only got the toy a few days ago, I would've thought it was a manufacturing issue. I'm sure you'll be able to return it for an exchange or refund and have it sorted within the next few days :)

    Lovehoney - Alice [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2019
    • Joined: 19 Jul 2010

    Hi jackietherost. CurlyCoupleWife is spot-on, our returns policy lets you return anything for up to a year after you bought it.

    Just get in touch with our customer care team and they'll be able to help. You can email customercare@lovehoney.co.uk 24/7 or you can give them a call on 0800 915 6635 from Mon-Fri 8am-10pm or Sat 8am-4pm.

    Customer care are also available on live chat Mon-Fri 8am-10pm or Sat 8am-4pm if you want a real-time response online - just click the link right at the top of the page to get chatting.

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