• I will get my money back, right?

    1313434961
    Spiff [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 4
    • Joined: 13 Aug 2011

    I cancelled some orders cause I made a mistake. It was my first time on here and i wanted to buy some stuff. I'd place an order thinking that that would be it, but then I'd find something else and had already paid for the other stuff. I'd order the thing still and pay for it and whatnot. Then I'd find another item. I should've wandered around the site more before even placing those orders. So I want to cancel them, get my money back, and then reorder them all together so i don't have to pay shipping and handling for 4 orders. I just want to make sure so I don't end up cancelling orders and not get my money back at all.

    1313435179
    Oliber [sign in to see picture]
    • Rank: Colonel
    • Posts: 71
    • Joined: 23 Oct 2005

    Have you tried the customer service telephone number of live help at the top of the page? I would assume one of these services should be able to ammend your order appropriately!

    1313435237
    Despina Rose [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3465
    • Joined: 18 Apr 2010

    Lovehoney offers free delivery for all products, no matter the cost. The free delivery is estimated in 2-4 days however, often I receive an order placed before 4pm the next working day.

    You could always contact customer services by phone, email or live chat with a real person, they are always so helpful.

    Lovehoney also offer a brilliant returns service, you can return a product you are not happy with and receive a refund or exchange for 365 days. The return service is free as well.

    1313435538
    Chimera [sign in to see picture]
    • Rank: Colonel
    • Posts: 143
    • Joined: 23 May 2010

    Live chat is brilliant. I've used them to merge orders together when I've found one more item I wanted to add to an order I'd already placed. It seemed to be exceptionally easy. I would do it as quickly as possible, before your orders are packed and dispatched, because service is so quick with Lovehoney.

    1313435685
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2341
    • Joined: 8 Nov 2010

    Hello,

    as you are in Canada I understand the worry about the shipping costs. I suggest you contance them in the morning and see if you can amend it. If you placed the order after 4pm UK time today they will be able to do find a solution for your problem, the problem would be if you did before 4pm UK time as the orders are already sent. I do suggest strongly you do it in UK morning, as they are very fast with the orders being despatched so an order placed after 4pm today will be on its way tomorrow evening.

    MasqueradeMinx wrote:

    Lovehoney offers free delivery for all products, no matter the cost. The free delivery is estimated in 2-4 days however, often I receive an order placed before 4pm the next working day.

    He is in Canada.

    1313435800
    Spiff [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 4
    • Joined: 13 Aug 2011

    @ Oliber: I live in Canada. Would it cost to call customer service?

    @ MasqueradeMinx: There was no free shipping to where i live. :( I had to pay $17

    @ Chimera: I am so new to this place and had no idea that I could add orders together. And I already cancelled all of mine. Oh no. Could I somehow uncancel one then add to it?

    1313435956
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2341
    • Joined: 8 Nov 2010

    Spiff you cancelled all of them the easiest way is to make a new one and put everyting into it, I think only LH staff can merge orders together for shipping.

    1313436102
    Despina Rose [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3465
    • Joined: 18 Apr 2010

    I had already posted before I read the Canada comment, as I said ask customer services.

    1313436358
    Spiff [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 4
    • Joined: 13 Aug 2011

    @ Leveila: But I spent all my money on the orders. All I have is $15 at the moment. They said the money would be in my bank account in 7 working days. So should I order then when I have enough money?

    1313436421
    Chimera [sign in to see picture]
    • Rank: Colonel
    • Posts: 143
    • Joined: 23 May 2010

    As Laveila says it's best just to reorder them in one order now they've been cancelled. You will definitely get your money back for the cancelled orders. The lve chat/merging is just something to bear in mind should this happen again - it's so easy to find one more item you've just got to have!

    1313486741
    Lovehoney - Matt O [sign in to see picture]
    • Rank: Major
    • Posts: 50
    • Joined: 3 Sep 2010

    Hi Spiff

    If you contact us via Livechat (see the link at the top of our homepage) and let us have your details we can cancel your orders for you. Customers are often wanting to change their orders so you will have no problem getting your refund. We may be able to merge all of your orders to save you any more hassle!

    Please do this as soon as possible though, as your parcels may well have already been packaged.

    Thanks

    Matt

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