• Gift items- Returns Policy?

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    Nymeria [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1072
    • Joined: 26 Mar 2010

    I was wondering what the procedure was for returning a gift items or exchanging.. Also, with regards to the adoption thread- do we have to contact the original buyer for them to contact Lh directly for a replacement of a faulty item etc?

    I have wondered about this due to a high-end faulty item I have received from the adoption thread but I was confused as to whether to contact Lovehoney or the person I originally got it from. (Also someone else has brought this up too). I would like to know if the returns policy is still in effect then? Or is it strictly connected to the original buyer?

    Thanks.

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